SHARP LOGISTICS DAMAGING LIGHT IN THE BOX’s REPUTATION

A week after they said they “tried” to deliver, still no delivery. They allegedly phoned us 3 times, according to them, to ask for an access code. No missed calls on our phone logs and NO CODE REQUIRED, IF ONLY THE DELIVERY PERSON READ THE DELIVERY INSTRUCTION.

Arrogant answer from Debbie Pather at Sharp Logistics, who is contracted to DPEX Shipping for LIGHT IN THE BOX, really undid all the great efforts from Light in the Box to receive your order within 7 to 9 days.

I copied DPEX SERVICE (Lily Su) also in on the email, and STILL NO reply.

If Light in the Box wants to keep their delivery times as short and pleasant as it has been the last year… you need to find and get rid of the rotten apple.

Either DPEX or Sharp Logistics will cause your clients to go back to Shein, which has always been better at shipping, until Light in the Box fixed it around a year ago.

Just between ourselves and our working children, we spend an average of R200 000 annually at LIGHT in the BOX.

We asked nicely, we offered to collect, we emailed…but best we get is “WHEN THE DRIVER IS AGAIN IN THE AREA….

AND NO RETURN BY PHONE CALL, NO MATTER HOW OFTEN WE ASKED.