Shave Paint & Decor
4.3|6 reviews
NE
Nizamuideen E
1 reviews | Active since Member
29 Dec 2015, 10:03
DONT CARE ATTITUDE
Went in store to purchse paint, got to the counter to pay. Used my debit card to pay, first try declined, tried again, declined, sales person mentioned there are having a problem with the machine, so I paid cash. I left the store with my goods. An hour later my bank sends me and sms stating the amount went through. I called the store to explain, and was given a hard time, asked for the manage, explained to her, She said she will get back to me. Waited 1 day, the second day no response. Called in on day 3, she was busy, left a message, she was supposed to call me back, no reply. Called back after 2 days again, manager was busy, left a message, she was supposed to call me back. No response. Terrible service, will not support them again. Staff at Shaves pinetown are pathetic. No go zone.
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Replies (75)Shave Paint & Decor's replyOfficial
04 Jan 2016, 09:24Hello Nizam90432,
Dear Mr Ebrahim, as head office re-opened today (4 Jan), we have been able to thoroughly investigate your complaint. Firstly, we apologise for the inconvenience caused. Unfortunately, this is a problem regularly experienced by, primarily, FNB machines and, in our experience, a sms received by a customer from the bank does not mean the funds have been received by us. However, we always ask that the customer double check their bank statement and should the amount have been debited we will reimburse the customer. Our records confirm that we have not been over by the amount of R110.50 but, nevertheless, encourage you to check your statement. Ashni, the manager on duty, confirms that she checked her records at the time and informed you that she would arrange for a transfer of the money into your account should the payment have been duplicated. Thank you for bringing it to your attention and we do hope to see you in store again. Shave Paint & Decor.
Dear Mr Ebrahim, as head office re-opened today (4 Jan), we have been able to thoroughly investigate your complaint. Firstly, we apologise for the inconvenience caused. Unfortunately, this is a problem regularly experienced by, primarily, FNB machines and, in our experience, a sms received by a customer from the bank does not mean the funds have been received by us. However, we always ask that the customer double check their bank statement and should the amount have been debited we will reimburse the customer. Our records confirm that we have not been over by the amount of R110.50 but, nevertheless, encourage you to check your statement. Ashni, the manager on duty, confirms that she checked her records at the time and informed you that she would arrange for a transfer of the money into your account should the payment have been duplicated. Thank you for bringing it to your attention and we do hope to see you in store again. Shave Paint & Decor.
Best regards,
Shave Paint & Decor's reply04 Jan 2016, 09:24
Official
Hello Nizam90432,
Dear Mr Ebrahim, as head office re-opened today (4 Jan), we have been able to thoroughly investigate your complaint. Firstly, we apologise for the inconvenience caused. Unfortunately, this is a problem regularly experienced by, primarily, FNB machines and, in our experience, a sms received by a customer from the bank does not mean the funds have been received by us. However, we always ask that the customer double check their bank statement and should the amount have been debited we will reimburse the customer. Our records confirm that we have not been over by the amount of R110.50 but, nevertheless, encourage you to check your statement. Ashni, the manager on duty, confirms that she checked her records at the time and informed you that she would arrange for a transfer of the money into your account should the payment have been duplicated. Thank you for bringing it to your attention and we do hope to see you in store again. Shave Paint & Decor.
Dear Mr Ebrahim, as head office re-opened today (4 Jan), we have been able to thoroughly investigate your complaint. Firstly, we apologise for the inconvenience caused. Unfortunately, this is a problem regularly experienced by, primarily, FNB machines and, in our experience, a sms received by a customer from the bank does not mean the funds have been received by us. However, we always ask that the customer double check their bank statement and should the amount have been debited we will reimburse the customer. Our records confirm that we have not been over by the amount of R110.50 but, nevertheless, encourage you to check your statement. Ashni, the manager on duty, confirms that she checked her records at the time and informed you that she would arrange for a transfer of the money into your account should the payment have been duplicated. Thank you for bringing it to your attention and we do hope to see you in store again. Shave Paint & Decor.
Best regards,