Ignore compliant and poor service.

I purchased a pair of Jordan Flight Club 91 sneakers from this store, and after noticing a manufacturing flaw within 6 months, I lodged a formal complaint. Unfortunately, I received no meaningful feedback or resolution.

In terms of the Consumer Protection Act, Section 56, consumers have the right to safe, good quality goods that are durable and free from defects. Whether a flaw is considered “minor” or not, it still constitutes a defect, and the retailer is obliged to offer a repair, replacement, or refund.

By failing to respond and address this matter, the store has not only shown poor customer service but is also disregarding the legal obligations set out in the CPA. This is unacceptable for a retailer of this scale and reputation.

I cannot recommend this store, as they fail to uphold both customer rights and basic accountability.