****ty Customer service

I bought sneakers from their online website 3 weeks ago, returned them and asked for a refund, they were quick to fetch their sneakers but I’m still waiting for my refund it’s been close to 2 weeks, they said they will send proof of refund 3 days ago and I’m still waiting. On top of that I have to beg them for updates everyday, no one is saying anything. ****ty customer service.