Oops

I was resident at the Richards Bay Bon Hotel from 25th to 27th Aug 2025. Upon my arrival at the hotel, I arranged my Halaal breakfast with Eric, the manager in charge of the catering at 8:30am. this was in vain as on both days it was not done and had to wait for my breakfast. when the manager was approached all he could say was ""Oops"". the the cherry on the top was that, after an extremely hard days work, I returned to the Hotel for and early nights rest and sleep. At 1:00am I had to call the reception to get the construction people to stop chopping concrete above my room.(219) at 1:30am I could no longer take it and requested another room. At 1:45am moved down to room 101 hoping to get sooooom sleep. Just as I was about to fall asleep, the other resident started to go for breakfast/book out. I approached the manager Connie but all she could say was "We apologize for the inconvenience" Surely the contractors have certain times that they are supposed to work and a contract should be in place???