BON Hotels
Claimed Business
|2.6|5 Reviews (last 12 months)|This business does not respond to reviews
BON Hotels
Claimed Business
|2.6
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-67Unlikely
NPS Score
-67
Recommended: Unlikely
Review Distribution
2.6|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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NH
Nomcebo H
1 reviews | Active since Jan 2019
5 May 2026, 15:30
Water leak inside the room Bon Hotel Waterfront Richards Bay
The stay was nice until water started dripping woke up around 3h30 AM we were up since that time, almost tripped on my way to turn the lights on . We called room service only to discover the room next to us was dripping water they brought towels and to top things off , they switched the water off meanwhile they said the leak was from the top floor , why would you switch water off , maintenance only came to switch water back on , the floor is still wet it was very disappointing as we were swapped to use this room when we got here , but we had initially booked another room which makes me suspect they knew there was a leak , moved the soccer player to a room with no issues and made us use this faulty one , they better fix those leaks and stop hoping to find guests that will be understanding .
Helpful (0)
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Nomcebo H
1 reviews | Active since Jan 2019
5 May 2026, 15:30
Water leak inside the room Bon Hotel Waterfront Richards Bay
The stay was nice until water started dripping woke up around 3h30 AM we were up since that time, almost tripped on my way to turn the lights on . We called room service only to discover the room next to us was dripping water they brought towels and to top things off , they switched the water off meanwhile they said the leak was from the top floor , why would you switch water off , maintenance only came to switch water back on , the floor is still wet it was very disappointing as we were swapped to use this room when we got here , but we had initially booked another room which makes me suspect they knew there was a leak , moved the soccer player to a room with no issues and made us use this faulty one , they better fix those leaks and stop hoping to find guests that will be understanding .
0
Replies (0)OR
Olivia R
1 reviews | Active since Nov 2025
24 Mar 2026, 14:46
Good and clean
I stayed at the hotel during a three-day business conference. The rooms were comfortable, check-in was quick, and the staff was helpful whenever we needed assistance. It made the trip much more convenient.
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Ali L
1 reviews | Active since Jun 2022
22 Mar 2026, 11:02
Bad service and treatment
I am not happy with the service at Bon Hotel Majorca Self Catering Hotel. They keep sending me back and forth. I get information from people who work there, one says this and the other says something completely different.
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Ali L
1 reviews | Active since Jun 2022
22 Mar 2026, 11:02
Bad service and treatment
I am not happy with the service at Bon Hotel Majorca Self Catering Hotel. They keep sending me back and forth. I get information from people who work there, one says this and the other says something completely different.
0
Replies (0)A
Anonymous
1 reviews | Active since Oct 2016
28 Aug 2025, 10:56
Oops
I was resident at the Richards Bay Bon Hotel from 25th to 27th Aug 2025. Upon my arrival at the hotel, I arranged my Halaal breakfast with Eric, the manager in charge of the catering at 8:30am. this was in vain as on both days it was not done and had to wait for my breakfast. when the manager was approached all he could say was ""Oops"". the the cherry on the top was that, after an extremely hard days work, I returned to the Hotel for and early nights rest and sleep. At 1:00am I had to call the reception to get the construction people to stop chopping concrete above my room.(219) at 1:30am I could no longer take it and requested another room. At 1:45am moved down to room 101 hoping to get sooooom sleep. Just as I was about to fall asleep, the other resident started to go for breakfast/book out. I approached the manager Connie but all she could say was "We apologize for the inconvenience" Surely the contractors have certain times that they are supposed to work and a contract should be in place???
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Anonymous
1 reviews | Active since Oct 2016
28 Aug 2025, 10:56
Oops
I was resident at the Richards Bay Bon Hotel from 25th to 27th Aug 2025. Upon my arrival at the hotel, I arranged my Halaal breakfast with Eric, the manager in charge of the catering at 8:30am. this was in vain as on both days it was not done and had to wait for my breakfast. when the manager was approached all he could say was ""Oops"". the the cherry on the top was that, after an extremely hard days work, I returned to the Hotel for and early nights rest and sleep. At 1:00am I had to call the reception to get the construction people to stop chopping concrete above my room.(219) at 1:30am I could no longer take it and requested another room. At 1:45am moved down to room 101 hoping to get sooooom sleep. Just as I was about to fall asleep, the other resident started to go for breakfast/book out. I approached the manager Connie but all she could say was "We apologize for the inconvenience" Surely the contractors have certain times that they are supposed to work and a contract should be in place???
0
Replies (0)