Active since Oct 2016
14
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14 reviews6 months ago
disgusted
Upon my arrival on Sunday 05/10 I met with the chef to advise him of my dietary requirements and what I would prefer for breakfast on the days that I would not be taking a breakfast pack. On entering my room 0146 (which I do at every hotel) I take a shower and perform my prayers but noticed urine on the seat of the toilet, which is indicative that the room was not cleaned properly. I immediately request another room. I was moved to room 361. on my departure to work on Monday, there was no breakfast pack available. on Tuesday, when I went down for breakfast I was served with pieces of haddock, wish I could share the pic. On Thursday, the breakfast pack was probably given to me to infuriate me even more or to show that they just could not be bothered. I met with several managers and the promises to address the concerns raised, but to no avail. I wish I could attach the pics. I will be taking the breakfast pack received today back.
53 replies
8 months ago
Oops
I was resident at the Richards Bay Bon Hotel from 25th to 27th Aug 2025. Upon my arrival at the hotel, I arranged my Halaal breakfast with Eric, the manager in charge of the catering at 8:30am. this was in vain as on both days it was not done and had to wait for my breakfast. when the manager was approached all he could say was ""Oops"". the the cherry on the top was that, after an extremely hard days work, I returned to the Hotel for and early nights rest and sleep. At 1:00am I had to call the reception to get the construction people to stop chopping concrete above my room.(219) at 1:30am I could no longer take it and requested another room. At 1:45am moved down to room 101 hoping to get sooooom sleep. Just as I was about to fall asleep, the other resident started to go for breakfast/book out. I approached the manager Connie but all she could say was "We apologize for the inconvenience" Surely the contractors have certain times that they are supposed to work and a contract should be in place???
0 replies
14 months ago
appalling service
I have amended my policy on Thursday and no sooner than the call ended was my account debited with the pro rata amount and a revised policy sent to my email. unfortunately, the dealership was reluctant to release the vehicle and requested that we use another insurer (their reasons) I sent and email two hours later and request that the policy change be reverse and that the old policy would now be affective. I was told by a manager that the the debit order was already processed and that they would reverse the debit and reinstate the old policy. I sent emails but to no avail and no reversal of the debit. I requested a consultant to quote me household contents two years ago, still waiting. yesterday someone called me and I explained the matter again and he undertook to call me back after some investigation? never happened, only a reminder to send inspection report of the new vehicle. I sent another email yesterday and received a call earlier but with no resolution. the consultants were reluctant to escalate my call to a manager and told me no one was available. I in turn rather received a call from another consultant. At MiWay we do it their way not your way!!!!! we get our money first, then increase your premium. Hope that pro rata is put to good use, give it to the poor/needy.
106 replies
21 months ago
appalling service.
On arrival 05/08 I enquired from the chief chef to cater if it was possible to have a piece for breakfast due to my religious needs. 06/07 served only a piece of have, nothing else. 07/08 NOTHING dining area was like a ghost town. Yet I requested same and the receptionist acknowledged me by my room number! Never again and I will definitely let my company know of the experience. well they goy their money so....
0 replies
27 months ago
disappointed/awful
Booked in on Sunday 04/02 and staying for the week for work purposes. Due to tight schedule, My colleague and I have to leave at 6.30 and thus requested breakfast packs. BIGGEST mistake.... never again we'll suffer the rest of the week. we still here in room 1207 and 1209. Complained to Mr. Cramer, the GM but still feathers.
0 replies
27 months ago
Nando's Vincent Park *******
I purchased a meal there yesterday and on arrival at my hotel, I immediately called the Nando's at Vincent Park and told the manager how awful the food was, whom in turn promised to get the senior manager to call me back. never happened. I called today 07/02 and spoke to the senior manager and she told me that she has to take it up with the supplier. did the supplier prepare and sell me the food. never again will I buy from them!!!!
58 replies
45 months ago
Appalling Service.
I purchased a Bennet Read 6L Superchef Multi-Cooker and returned it 03 August 2022 (SEALED as received) as it was a duplicated gift. I have been calling for the status of my refund, but to no avail. Return concluded on 05 Aug. 20222. Spoken to Sharon, Monica and corresponded with P Dawn. does their policy change when you return something for a refund??? or do they hope that you will just disappear and forget about it. Maybe they need the money more than I do?
0 replies
51 months ago
panel beaters
My car went in for hail damage last year and three week prior to them closing in Dec. 2021 the promised me that they would replace my window switch they broke. They advised me that they ordered the part from their supplier. To date I have not received a return call from them. I have escalated the matter with my insurer "Miway" but to no avail. Now I'm told that they need to order the part from Germany, what a joke!!!! I drive a 200 compressor 2007 Merc. not a exquisite unique car and parts are available locally!!!!
159 replies
77 months ago
What a bunch of incompetent people, Telkom and Eskom.... cut from the same cloth
For 15 months I have been paying for a service that I am not receiving and for 15 months I have been battling with Telkom service number 29885905. On 24 Dec 2019 Muntu Sogobile called me and said that they would cancel my contract at no cost and would arrange for a refund. (still waiting) On 01 Jan 2020 they debit my account again.
0 replies
87 months ago
appalling service
appalling service, waiting for eight days (and counting) for resolution to "my" problem!!! I've spent more money on calls than my subscription!!! Promises promises promises, Did you know that the staff don't know who their managers are? If known, their managers are never available?
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (21.428571428571427%)
1 Star
11 (78.57142857142857%)