Never Use Them. Bad service. Director Unwarranted Yelling and Swearing at Customers

AVOID AT ALL COSTS. I had a minor accident fixed at Shelly's via Naked Insurance, and have a file of issues with this place. I'll mention the most pressing.

1. Most important. When finally collecting my car, the Director was watching from beside the reception without introductions. I assumed he was a customer. I walked to my car to inspect. When he noticed I wasn't happy that my entire finger slid behind the headlights, between he headlights and bumper, and that the bumper was hanging - he started cussing and yelling to the point of his son having to pull him away. No hi, no introductions, just yelling and shouting "your car is out of warranty, if you wanted us to do a good job buy a ****ing new car", and "**** you" and "we have your behaviour on camera" . Note I did not utter a word apart from "who is this man?" to his son, Kyle. If they allow for the video footage to be seen, this is completely evident. I hope it becomes visible. The Director even mentioned he caught me yelling on camera - but the only person speaking through the entire ordeal was him, and his son can be seen pulling him away from my sister and I. Let's hope they make the footage available.

Kyle responded "you were rude on the phone that's why he was rude". Yet my grievances on telephone was because of not being contacted for 3 weeks, not being sent the quote, not being told the correct times to collect the car, horrible workmanship. I just wanted better communication and service. So it seems they protect their own with lies about customers who challenge their bad work. NAKED can attest to this.

2. The same director yelled "Who got a ****ing rental car in here" when I arrived to collect my car with my sister's car (same car as mine). Again, no introductions just yelling at customers. He shouted for the car to be removed even though the receptionist allowed it when I asked on arrival. Note, when Naked spoke to the receptionist about the ordeal she mentioned she was not present and did not see anything - yet all staff could see this happening as the door to receptionist was open.

3. All aftermarket parts were used. Fair enough, but Shelleys cut corners. When I complained that the bumper looks **** and the chrome isn't aligned, the bumper is hanging and loose on my first visit (the first time I came to collect and noticed the bad job), They said it was aftermarket and there is nothing they can do. When complaining to NAKED, they agreed the part looks horrible and they would replace it. This initial fixing took a week longer than expected, and when I left the car for corrections it took an additional 8 days.

4.No communication. Twice I was asked to collect my car and both times called and told the car isn't ready when I was on route via Uber. The first delay was because the Director was not happy with the job. A complete waste of time, lack of communication or concern, no attempts to assist with delays beyond their projections, twice!

5. They protect their own, and shown respect to the customer. Naked has agreed to send my car to a different panel shop AFTER seeing the photos of the quality of work of Shelleys. My car is being repaired AGAIN by another panel beater.

6. I asked for a quote for small scratches, and promised the quote by end of day. I received it 8 working days later after calling two times for this.

7. Parts availability. No attempts to find quality parts. My first call I could source original Ford parts.

I can't begin to relay how horrible their service is on all fronts. Their quality of work is questionable. When querying bad work, the Director lashed out at me and my sister with verbal assault in front of all staff. However, when NAKED queried this - the staff all pretended they were not present. Fortunately, we had customer witnesses and my own sister.

Right now, my car is being paid for by NAKED to redo the entire job.

AVOID this place.