SP
Shelley's Panelshop
Unclaimed Business
SP
Shelley's Panelshop
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
3.7|3 Reviews
May '25 - Apr '26
5(66.7%)
4(0%)
3(0%)
2(0%)
1(33.3%)
5(66.7%)
4(0%)
3(0%)
2(0%)
1(33.3%)
Frequently Asked Questions About Shelley's Panelshop
Shelley's Panelshop has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Shelley's Panelshop across 7 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceG
Gary
1 reviews | Active since Jan 2020
13 Feb 2026, 22:19
More Than Just a Panel Shop, A Benchmark for Professional Panel Beating
I would like to sincerely thank Shelleys Panel Shop for the outstanding service. From start to finish, great experience! The owners run an incredible workshop, their professionalism and genuine care for customers truly sets them apart. It’s refreshing to deal with a business where customer service is consistently respectful and transparent. The quality of workmanship, attention to detail and pride in their craft are clearly a priority. There’s always a steady stream of clients waiting to be assisted, and it’s easy to understand why. Loyalty earned through delivering exceptional service. The owners have something special at Shelleys, and it shows with every interaction. A huge thank you to Matthew and the Shelleys Panel Shop Team!
Helpful (0)
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Gary
1 reviews | Active since Jan 2020
13 Feb 2026, 22:19
More Than Just a Panel Shop, A Benchmark for Professional Panel Beating
I would like to sincerely thank Shelleys Panel Shop for the outstanding service. From start to finish, great experience! The owners run an incredible workshop, their professionalism and genuine care for customers truly sets them apart. It’s refreshing to deal with a business where customer service is consistently respectful and transparent. The quality of workmanship, attention to detail and pride in their craft are clearly a priority. There’s always a steady stream of clients waiting to be assisted, and it’s easy to understand why. Loyalty earned through delivering exceptional service. The owners have something special at Shelleys, and it shows with every interaction. A huge thank you to Matthew and the Shelleys Panel Shop Team!
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Nabeel P
1 reviews | Active since Jan 2020
26 Feb 2025, 08:09
Never Use Them. Bad service. Director Unwarranted Yelling and Swearing at Customers
AVOID AT ALL COSTS. I had a minor accident fixed at Shelly's via Naked Insurance, and have a file of issues with this place. I'll mention the most pressing. 1. Most important. When finally collecting my car, the Director was watching from beside the reception without introductions. I assumed he was a customer. I walked to my car to inspect. When he noticed I wasn't happy that my entire finger slid behind the headlights, between he headlights and bumper, and that the bumper was hanging - he started cussing and yelling to the point of his son having to pull him away. No hi, no introductions, just yelling and shouting "your car is out of warranty, if you wanted us to do a good job buy a ****ing new car", and "**** you" and "we have your behaviour on camera" . Note I did not utter a word apart from "who is this man?" to his son, Kyle. If they allow for the video footage to be seen, this is completely evident. I hope it becomes visible. The Director even mentioned he caught me yelling on camera - but the only person speaking through the entire ordeal was him, and his son can be seen pulling him away from my sister and I. Let's hope they make the footage available. Kyle responded "you were rude on the phone that's why he was rude". Yet my grievances on telephone was because of not being contacted for 3 weeks, not being sent the quote, not being told the correct times to collect the car, horrible workmanship. I just wanted better communication and service. So it seems they protect their own with lies about customers who challenge their bad work. NAKED can attest to this. 2. The same director yelled "Who got a ****ing rental car in here" when I arrived to collect my car with my sister's car (same car as mine). Again, no introductions just yelling at customers. He shouted for the car to be removed even though the receptionist allowed it when I asked on arrival. Note, when Naked spoke to the receptionist about the ordeal she mentioned she was not present and did not see anything - yet all staff could see this happening as the door to receptionist was open. 3. All aftermarket parts were used. Fair enough, but Shelleys cut corners. When I complained that the bumper looks **** and the chrome isn't aligned, the bumper is hanging and loose on my first visit (the first time I came to collect and noticed the bad job), They said it was aftermarket and there is nothing they can do. When complaining to NAKED, they agreed the part looks horrible and they would replace it. This initial fixing took a week longer than expected, and when I left the car for corrections it took an additional 8 days. 4.No communication. Twice I was asked to collect my car and both times called and told the car isn't ready when I was on route via Uber. The first delay was because the Director was not happy with the job. A complete waste of time, lack of communication or concern, no attempts to assist with delays beyond their projections, twice! 5. They protect their own, and shown respect to the customer. Naked has agreed to send my car to a different panel shop AFTER seeing the photos of the quality of work of Shelleys. My car is being repaired AGAIN by another panel beater. 6. I asked for a quote for small scratches, and promised the quote by end of day. I received it 8 working days later after calling two times for this. 7. Parts availability. No attempts to find quality parts. My first call I could source original Ford parts. I can't begin to relay how horrible their service is on all fronts. Their quality of work is questionable. When querying bad work, the Director lashed out at me and my sister with verbal assault in front of all staff. However, when NAKED queried this - the staff all pretended they were not present. Fortunately, we had customer witnesses and my own sister. Right now, my car is being paid for by NAKED to redo the entire job. AVOID this place.
Helpful (0)
|Replies (0)NP
Nabeel P
1 reviews | Active since Jan 2020
26 Feb 2025, 08:09
Never Use Them. Bad service. Director Unwarranted Yelling and Swearing at Customers
AVOID AT ALL COSTS. I had a minor accident fixed at Shelly's via Naked Insurance, and have a file of issues with this place. I'll mention the most pressing. 1. Most important. When finally collecting my car, the Director was watching from beside the reception without introductions. I assumed he was a customer. I walked to my car to inspect. When he noticed I wasn't happy that my entire finger slid behind the headlights, between he headlights and bumper, and that the bumper was hanging - he started cussing and yelling to the point of his son having to pull him away. No hi, no introductions, just yelling and shouting "your car is out of warranty, if you wanted us to do a good job buy a ****ing new car", and "**** you" and "we have your behaviour on camera" . Note I did not utter a word apart from "who is this man?" to his son, Kyle. If they allow for the video footage to be seen, this is completely evident. I hope it becomes visible. The Director even mentioned he caught me yelling on camera - but the only person speaking through the entire ordeal was him, and his son can be seen pulling him away from my sister and I. Let's hope they make the footage available. Kyle responded "you were rude on the phone that's why he was rude". Yet my grievances on telephone was because of not being contacted for 3 weeks, not being sent the quote, not being told the correct times to collect the car, horrible workmanship. I just wanted better communication and service. So it seems they protect their own with lies about customers who challenge their bad work. NAKED can attest to this. 2. The same director yelled "Who got a ****ing rental car in here" when I arrived to collect my car with my sister's car (same car as mine). Again, no introductions just yelling at customers. He shouted for the car to be removed even though the receptionist allowed it when I asked on arrival. Note, when Naked spoke to the receptionist about the ordeal she mentioned she was not present and did not see anything - yet all staff could see this happening as the door to receptionist was open. 3. All aftermarket parts were used. Fair enough, but Shelleys cut corners. When I complained that the bumper looks **** and the chrome isn't aligned, the bumper is hanging and loose on my first visit (the first time I came to collect and noticed the bad job), They said it was aftermarket and there is nothing they can do. When complaining to NAKED, they agreed the part looks horrible and they would replace it. This initial fixing took a week longer than expected, and when I left the car for corrections it took an additional 8 days. 4.No communication. Twice I was asked to collect my car and both times called and told the car isn't ready when I was on route via Uber. The first delay was because the Director was not happy with the job. A complete waste of time, lack of communication or concern, no attempts to assist with delays beyond their projections, twice! 5. They protect their own, and shown respect to the customer. Naked has agreed to send my car to a different panel shop AFTER seeing the photos of the quality of work of Shelleys. My car is being repaired AGAIN by another panel beater. 6. I asked for a quote for small scratches, and promised the quote by end of day. I received it 8 working days later after calling two times for this. 7. Parts availability. No attempts to find quality parts. My first call I could source original Ford parts. I can't begin to relay how horrible their service is on all fronts. Their quality of work is questionable. When querying bad work, the Director lashed out at me and my sister with verbal assault in front of all staff. However, when NAKED queried this - the staff all pretended they were not present. Fortunately, we had customer witnesses and my own sister. Right now, my car is being paid for by NAKED to redo the entire job. AVOID this place.
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Replies (0)RB
Richard B
1 reviews | Active since Jan 2020
23 Feb 2024, 10:27
Never use these panel beaters
My insurance took my car to Shelley’s Panelshop for minor repairs (replacement of front bumper and wheel realignment following bumping into a wall in a parking garage), and it was retuned to me with a completely misaligned bumper (the space between the bonnet and number visibly different on the left and right side, and unsightly gaps around the headlights), and a broken key. I noticed the key immediately and the manager offered to glue it, but I agreed that it would be better not to glue it because it would be impossible to open to change the batteries. I followed up with them when I realized how terribly the job had been done and they fetched the car to realign the bumper. It was returned to me with no noticeable difference to the terrible work done initially, and with the key completely glued closed so that now I am not even able to remove the manual key in an emergency. The key is an original BMW key that will be expensive to replace. As that was not enough, my car now tells me whenever I start it that it is -40 degrees C outside and there is a clicking noise that seems to be coming from the wheels when I drive. I recommend Shelley’s Panelshop even less than I am looking forward to the waste of my time that will now be invoked with finding someone competent to fix their work and identity the new problems that arise from what I should note again was a minor accident.
Helpful (0)
|Replies (0)RB
Richard B
1 reviews | Active since Jan 2020
23 Feb 2024, 10:27
Never use these panel beaters
My insurance took my car to Shelley’s Panelshop for minor repairs (replacement of front bumper and wheel realignment following bumping into a wall in a parking garage), and it was retuned to me with a completely misaligned bumper (the space between the bonnet and number visibly different on the left and right side, and unsightly gaps around the headlights), and a broken key. I noticed the key immediately and the manager offered to glue it, but I agreed that it would be better not to glue it because it would be impossible to open to change the batteries. I followed up with them when I realized how terribly the job had been done and they fetched the car to realign the bumper. It was returned to me with no noticeable difference to the terrible work done initially, and with the key completely glued closed so that now I am not even able to remove the manual key in an emergency. The key is an original BMW key that will be expensive to replace. As that was not enough, my car now tells me whenever I start it that it is -40 degrees C outside and there is a clicking noise that seems to be coming from the wheels when I drive. I recommend Shelley’s Panelshop even less than I am looking forward to the waste of my time that will now be invoked with finding someone competent to fix their work and identity the new problems that arise from what I should note again was a minor accident.
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Replies (0)IF
Inshaaf F
1 reviews | Active since Jan 2020
17 Jun 2021, 10:08
Shakeera and Kyle.
this is the second time that I have used Shelleys Panelshop for my panel beating and I can tell tell you nothing but good stuff about them. when I made the appointment with them I spoke to a lady by the name of Shakeera and she was so nice and helpful. When my husband got to them Kyle already knew what to do. he was also so helpful and explained everything to my husband. The first time they fixed my car they did it within 3 days. I would recommend them to anybody. Out of all the shops we went to Shelleys was the best. well done to you Shakeera and Kyle. you are both invaluable assets to your company.
Helpful (0)
|Replies (0)IF
Inshaaf F
1 reviews | Active since Jan 2020
17 Jun 2021, 10:08
Shakeera and Kyle.
this is the second time that I have used Shelleys Panelshop for my panel beating and I can tell tell you nothing but good stuff about them. when I made the appointment with them I spoke to a lady by the name of Shakeera and she was so nice and helpful. When my husband got to them Kyle already knew what to do. he was also so helpful and explained everything to my husband. The first time they fixed my car they did it within 3 days. I would recommend them to anybody. Out of all the shops we went to Shelleys was the best. well done to you Shakeera and Kyle. you are both invaluable assets to your company.
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Replies (0)LM
Linda M
1 reviews | Active since Jan 2020
25 Aug 2015, 15:42
Thumbs up for Shelley's panel shop
My car was involved in an accident. My insurance Mutual and Federal booked my car in at this panel shop. I was very impressed with the level of service that the gave me from top management to bottom. Lucille was the lady handling my claim, she was liaising with me through out and kept me in the loop at all times. I am very happy with the service it is very professional. KEEP UP THE GOOD WORK!
Helpful (0)
|Replies (0)LM
Linda M
1 reviews | Active since Jan 2020
25 Aug 2015, 15:42
Thumbs up for Shelley's panel shop
My car was involved in an accident. My insurance Mutual and Federal booked my car in at this panel shop. I was very impressed with the level of service that the gave me from top management to bottom. Lucille was the lady handling my claim, she was liaising with me through out and kept me in the loop at all times. I am very happy with the service it is very professional. KEEP UP THE GOOD WORK!
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Replies (0)