NP
Nabeel P
Active since Jul 2015
10
Reviews
0
Industries
Reviews
10 reviews14 months ago
Never Use Them. Bad service. Director Unwarranted Yelling and Swearing at Customers
AVOID AT ALL COSTS. I had a minor accident fixed at Shelly's via Naked Insurance, and have a file of issues with this place. I'll mention the most pressing. 1. Most important. When finally collecting my car, the Director was watching from beside the reception without introductions. I assumed he was a customer. I walked to my car to inspect. When he noticed I wasn't happy that my entire finger slid behind the headlights, between he headlights and bumper, and that the bumper was hanging - he started cussing and yelling to the point of his son having to pull him away. No hi, no introductions, just yelling and shouting "your car is out of warranty, if you wanted us to do a good job buy a ****ing new car", and "**** you" and "we have your behaviour on camera" . Note I did not utter a word apart from "who is this man?" to his son, Kyle. If they allow for the video footage to be seen, this is completely evident. I hope it becomes visible. The Director even mentioned he caught me yelling on camera - but the only person speaking through the entire ordeal was him, and his son can be seen pulling him away from my sister and I. Let's hope they make the footage available. Kyle responded "you were rude on the phone that's why he was rude". Yet my grievances on telephone was because of not being contacted for 3 weeks, not being sent the quote, not being told the correct times to collect the car, horrible workmanship. I just wanted better communication and service. So it seems they protect their own with lies about customers who challenge their bad work. NAKED can attest to this. 2. The same director yelled "Who got a ****ing rental car in here" when I arrived to collect my car with my sister's car (same car as mine). Again, no introductions just yelling at customers. He shouted for the car to be removed even though the receptionist allowed it when I asked on arrival. Note, when Naked spoke to the receptionist about the ordeal she mentioned she was not present and did not see anything - yet all staff could see this happening as the door to receptionist was open. 3. All aftermarket parts were used. Fair enough, but Shelleys cut corners. When I complained that the bumper looks **** and the chrome isn't aligned, the bumper is hanging and loose on my first visit (the first time I came to collect and noticed the bad job), They said it was aftermarket and there is nothing they can do. When complaining to NAKED, they agreed the part looks horrible and they would replace it. This initial fixing took a week longer than expected, and when I left the car for corrections it took an additional 8 days. 4.No communication. Twice I was asked to collect my car and both times called and told the car isn't ready when I was on route via Uber. The first delay was because the Director was not happy with the job. A complete waste of time, lack of communication or concern, no attempts to assist with delays beyond their projections, twice! 5. They protect their own, and shown respect to the customer. Naked has agreed to send my car to a different panel shop AFTER seeing the photos of the quality of work of Shelleys. My car is being repaired AGAIN by another panel beater. 6. I asked for a quote for small scratches, and promised the quote by end of day. I received it 8 working days later after calling two times for this. 7. Parts availability. No attempts to find quality parts. My first call I could source original Ford parts. I can't begin to relay how horrible their service is on all fronts. Their quality of work is questionable. When querying bad work, the Director lashed out at me and my sister with verbal assault in front of all staff. However, when NAKED queried this - the staff all pretended they were not present. Fortunately, we had customer witnesses and my own sister. Right now, my car is being paid for by NAKED to redo the entire job. AVOID this place.
0 replies
25 months ago
AVOID Simply Granite. You will be ******.
I contacted Stephen Brown, Simply Granite, to purchase and install my Granite tops. He is a nice enough guy but does not own up to his mistakes. He mis-calculated one of the granite tops and it was a blame game between him and his friend, Roan (Corecast construction). This ended up my kitchen being put on pause (once again - probably a total of 3 months delay due to Roan and Stephen). I was then quoted aa cost for a new top which Stephen said he would need to collect in Wellington - which didn't work out. And then had to wait some weeks more while he sourced another top. I had to pay for this. At no point did he try to rectify his error, but admitted a fault in either the measurement from his friend or his own. Fast forward, I asked him initially for Splashbacks. This was not provided. So yet another quote paid and he then came through to do this BUT did not complete. He cut one piece but did not polish or fix it. It was just left lying in my yard. He promised to complete this 07 Feb 2024 on 31 Jan via a WhatsApp message but since then has not responded to any messages or calls. On further inspection, I believe he uses sub-grade products with cracks filled. AVOID!
0 replies
26 months ago
AFRICAN LIFESTYLE Tours is a joke
I used Nur Ederies company, African Lifestyle Tours for an international tour of approx 22 people. On arrival all seemed well. Until on Day 3 the bus stuck on the freeway. I called Nur and was forced to book 5 Uber vehicles to transfer my guests immediately. Nur assured me we would be reimbursed. I could not have these guests late for their appointment or waiting on the freeway. Since then Nur does not respond to mails, calls, whatsapp messages. As a travel and logistics company this is horrible. The vehicles used are faulty and problematic. He shows no remorse and has not contacted me at all to remedy this situation. Do not use his services...
0 replies
59 months ago
UNPROFESSIONAL BREACH OF CONTRACT, AGREEMENTS AND SERVICE>
ROBSHAW PROPERTIES ARE HIGHLY DISRESPECTFUL, UNPROFESSIONAL & BREACH CONTRACTUAL AGREEMENTS. MR CRAIG JOSEPH IN PARTICULAR. I, and a colleague, have been in contact and viewed a property listed by RobShaw Properties at least 4 times. I was told, and presented with a contract by the highly inefficient and unprofessional Craig Joseph who informed us via spoken word, WhatsApp and via our contract that the property to be rented did not include VAT and had a total monthly rental of R 8000.00 monthly (stated in the contract). We signed the contact, and gave notice to vacate our current premises immediately after signing. I was simply told today (17/06/2021), after the contract has been signed one week ago that the property now will include VAT and I am liable for R9200.00 monthly even though this is stated in the contract, and was assured to us when we spoke to Craig on site, yet again, on Tuesday 15/06/2021. I am given absolutely no means of going forward as, after I signed this document, I gave notice to vacate my current studio. Craig shows no remorse for his actions, his unprofessional character which he now says is a mistake and miscommunication in the contract he presented to me when I signed and provided supporting registration documents. I am simply asked "are you taking it or not?". I find this to be a ridiculous abuse of power and really unprofessional character as now my team and I have NO PLACE TO OPERATE OUR BUSINESS FROM. He simply says "I apologise for the effect this will have on your business" and "how would you like to proceed". He went against our contractual and verbal agreements and leaves us stranded.
0 replies
71 months ago
Dubed into Contract/Phone number. Inaction by Manager or Staff
After a number of mishaps by Vodacom (and their staff), I approached Cellucity Canal Walk with regards to opening a new contract. I was told they could open my contract. To provide context, I had an existing pending Vodacom contract pending (which a Vodacom staff member did without my approval) and I was told by the consultant that I could proceed with the contract on a new number and they would then transfer me to my old number after 3-6 months or so. I accepted knowing I would be spending time in London in the interim. Naturally, I listened and abided. I then signed a R1100 monthly contract. Bear in mind, all I wanted was for my original Vodacom number to be maintained. And this was assured to me. I have record via Vodacom of approaching other Vodacom Stores with the same query. When I contacted Cellucity after a few months, after returning from an international journey I was told by the Branch Manager Miguel Li Yuk Lo, whom I've never met before ... "...I have contacted Vodacom and my Regional Manager they have both confirmed it is impossible to do a number swop with a pre-paid number when you in contract, the only number swop that can take place would be generated by vodacom themselves. I also contacted the sales person and he informed me he would never tell a customer about a number swop with a prepaid number. He is one of my most experienced consultants in my store." That's it! No interest in my query. No further customer service or interest in my story/query or the prior visit I did to the store to query this exact issue. I did not request money back, all I wanted was for my original number to be active as I was told when signing the contract. The manager later advised that I could cancel the contract, pay the cancellation fee and re-open a new contract. The manager then later responded to an email I sent regarding any corrective procedure or a meeting with the said consultant only to say: "My consultant has been in the company for 5 years and I know he would not say that to a client, He also advised me that he did not tell you it is possible. There is also no paperwork stating there is a possibility of a Number change to your contract" My question is what happened to customer service? I am penalised or punished simply because a staff member did NOT record my desire and ONLY criteria to keep my phone number on the contract. And I am being strong armed into silence and subservience. I have zero means of outlet or support in this and I am paying R1100 monthly for a phone number I did not want. As a matter of fact I've had to replace my number on business cards, emails, etc because of this issue. There is absolutely no reason for me to have lied about this, as I DO NOT want my money back. All I wanted was my number, as I originally requested. I am not asking for the consultant or anyone to be punished. I just do not understand how my voice is being silenced by information presented to me by staff!
0 replies
85 months ago
Vodacom (Blue Route fail)
I've tried to open a new contract at this branch and had great service. I was then asked to produce additional documentation (as I have a business account) and another copy of my ID (as the ID they had is not valid) and that all should be in order and I'll get a call back on 02 April 2019, after being told I'd be called back before this date too. I have not been able to contact Vodacom via telephone or the cellnumber given to me by a staff member (I have the WhatsApp conversation for verification). I also could not get assistance from other Vodacom branches as I was informed I'm being "held hostage" by Blue Route. I have tried again and again to contact the manager and went as far as approaching Cellucity and other branches. Cellucity said they can do nothing as the Blue Route branch has me on their system, with the note that my ID wasn't good enough and they refused to use my Passport. After showing Cellucity all my documentation they said all is in order and they do not understand the delay as they're a Vodacom dealer too. They have said that they would assist me as soon as I'm released from the system. I've also approached a Vodacom in Durban where I was working and they informed me that they can do nothing until I've been released from my contract appocation from Blue Route that may take 60 days. I was never informed of this. I just need my contract activated.
224 replies
123 months ago
Bad Interaction / No Feedback / No Delivery
After speaking to Baadjies twice over the telephone I delivered my Samsung A5 to the V&A Waterfront store on Sunday 13 March 2016 to replace the LCD. Baadtjies assured me that if I took the journey from Muizenberg to deliver the phone to the Waterfront that it would be repaired by Monday (14/03) evening or latest by Wednesday 16 March 2016. He assured me that he would provide me with feedback and that my phone will DEFINITELY be repaired by Wednesday.<br> <br> I have been calling Samsung's Smart Lab on the direct line given to me on my phone submission card since Monday to no effect. No one answers, no return of calls for 3 days. I've finally spoken to another consultant Nathan at 16:35 on 16 March 2016. His demeanour on the phone was aggressive while I tried to relay my story and query my phone. He did not attempt to hear my story or address my query. I was only told they have NO stock and Cannot tell me when my phone will be available. <br> <br> I find this to be incredibly unprofessional. I was first promised delivery, and given 2 potential dates. I was not given feedback. There is no available recourse. They do not supply loan phones so professionally my clients cannot contact me. Samsung fail
0 replies
125 months ago
Scammed into buying a 4 Sleeping Unit instead of 6
We have just checked into the Sun City Vacation club today (11 Jan 2015) at 16:00. We just renewed our Timeshare for an additional 10 years. After checking in we discovered we were given a 4 sleeper with 2 normal couches (not sleeper couches). After bringing this to the attention of the manager all she says is that we should call the other manager in the morning. No attempt at corrective protocol or satisfying the customer. Only a sigh when addressing us.<br> <br> For now my wife and I are forced to sleep on a COUCH! This is utterly ridiculous and a definite attempt to scam people with these renovated units. We've been loyal customers for at least 10 years and just renewed our contract. How are we supposed to return to this property each year forcing a family of 6 into a 4 sleeping unit.
75 replies
128 months ago
Vodacom Breaks phone.Refuses to replace or contact
I recently subscribed for a Vodacom contract. After 1 month's of using the Sony Xperia M4, the software malfunctioned and I returned the phone to Canal Walk repair centre on the 08 August 2015. <br> <br> When contacted to collect the phone, it was found their tech damaged the screen. Voda refuses to accept responsibility. Today is the 06 Oct 2015, 2 months later I receive no regular correspondence. They continue to bill me. I've spoken to Boitumelo (snr consultant), Yaseen Arendse (Snr consultant) and at least 10 other consultants. Omar (manager at Canal Walk) is incompetent, promised to forward me a copy of his motivation for a new phone. He did nothing to assist me but make promises and refuse to call me back.Two months later I'm told \we're looking into your case"as they did 2 months ago. I'm without a functional phone. My professional life is compromised and Vodacom refuses to accept responsibility. I want my contract cancelled as I feel I'm treated with Apartheid-like service. <br> <br> After patiently waiting for 2 months"
75 replies
131 months ago
No customer support/liaison after purchase home
My family bought a home in one of Faircape's properties called Fisherman's Village in Muizenberg in 2007. Since purchasing the home, all complaints fall on deaf ears yet Faircape is fast to jump to action when purchasing from them. Both my wife and I have contacted James numerous times to no action.<br> <br> I have neighbours (Unit #37) who's dogs bark incessantly from 06:00-19:00 (at least) each day. I have spoken to James (Portfolio Manager), Law Enforcement and the Security of the complex since early 2014 to no response. I often work from home and this affects me, my sleep and any visitors I may have. It appears that Faircape is only interested in potential BUYERS and once a property is bought there is no provision for customer satisfaction or any outlet for communication.<br> <br> I have various law enforcement reference numbers and liaison between James and I and documented conversations. Absolutely no change has occurred. I urge you to carefully consider when buying from Faircape as you may find yourself with NO means of communicating with them.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
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2 Star
4 (40%)
1 Star
6 (60%)