Poorest Customer Support Ever: Also No Parcel Tracking.

Quite possibly the worst online store I have ever had the misfortune of working with. Ordered a two books on Feb 24 and I got different feedback from different people about the lead times. One said 3-5 days and the other said 3-10 days. They have no form of tracking for orders, which is the most annoying thing ever. You basically have to rely on them to tell you where your parcel is on the day they eventually decide to answer the phone. There are definitely better service providers out there. Van Schaik is much better than this **** for example. If you have options, spare yourself the headache and choose another supplier. These people never answer the phone, and when they do, they transfer you to "the online guy" who doesn't ever answer the phone. I have called them 4 times in the last 9 days and I still have no clue where my parcel is or when I will receive it. If I didn't need these books urgently, I would demand a refund. This is stupid!!