No order and no refund!

I'm now giving up on shoe city, they do not want to refund while they have proof that I never received my order, I work very hard for my money for it to be taken just like that, stay away from pepkor group as they do not care about their customers at all, even if they are closing shoe city do I trust them enough to purchase from other shops in their group, definitely no. After so many follow up I'm finally giving up, may God deal with them harshly