1 reviews | Active since Member
I purchased a pair of UrbanArt boots from the Springfield branch and was told that if I do happen to have a problem I should bring in the pair of boots and it will be replaced or I will be refunded, whichever I choose to take. Less than 2 months after purchasing the pair of boots, the sole is worn out on the heel of both (poor quality perhaps) and when I go in to do an exchange I am told that someone will view the boots and get back to me tomorrow and let me know whether I qualify for a replacement. That is very unfair as when I decided to purchase the shoe I did not take it home and then decide whether I am going to buy it or not. According to the Consumer Protection Act if an item is defective then within 6 months of date of purchase the consumer has the right to have the item replaced/refunded/repaired.