1 reviews | Active since Member
I purchased a Dillon Square Deal reloader from one of their distributors. On the 10th of November 2017. After driving approximately 250km to collect the machine from their dealer, just to find the machine without al the parts needed to assemble. I had no other choice but to drive thru again 250km to collect the parts just to find out on the day a qualified person came to do the setup that even more parts is missing. I phoned them and explained that we are having our final shoot the very next day, the salesman said his hands is tight down and there is nothing he could do about it. I did mention that the transaction has been a disaster from the first moment we had any contact. I also mentioned that I am the only person having to continue to spend money for mistakes they made by not making sure that the machine was complete and or setup correctly. The only solution they considered was to ship the outstanding parts two days after our final shoot for 2017. If I were to calculate the cost to me, I could have bought the bigger machine the RB550. I still think the Dillon is an extraordinary product but this dealer is doing damage to the quality, reliability, back-up and name of the product. I regred having to deal with anyone who does not support their products and don't give a s%$#@ about the customer.