SA
Shop And Ship
Unclaimed Business
SA
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Randall R
1 reviews | Active since Jan 2020
18 Jun 2024, 06:14
Systemic incompetence and disinterest in its customers
Good concept but the worst possible execution. Customer Support is appalling - closing queries without resolving anything. Management and accountability is absent. They routinely overcharge for customs duties and withhold declarations to avoid detection of their mistakes. This incompetence and inefficiency causes long delays in the clearance process. They overcharged my last shipment by 121%! No apologies or any kind of remorse expressed. Their systems are broken- constantly sending wrong emails. And in other cases not sending required notification.
Helpful (0)
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Randall R
1 reviews | Active since Jan 2020
18 Jun 2024, 06:14
Systemic incompetence and disinterest in its customers
Good concept but the worst possible execution. Customer Support is appalling - closing queries without resolving anything. Management and accountability is absent. They routinely overcharge for customs duties and withhold declarations to avoid detection of their mistakes. This incompetence and inefficiency causes long delays in the clearance process. They overcharged my last shipment by 121%! No apologies or any kind of remorse expressed. Their systems are broken- constantly sending wrong emails. And in other cases not sending required notification.
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Randall R
1 reviews | Active since Jan 2020
22 Mar 2024, 17:08
Trust Shop and ship to find innovative ways to deliver terrible service
Every time I deal with this company, they find news ways to annoy their customers. They have a good product, but intellectually-impaired employees that deliver consistently terrible service.
Helpful (0)
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Randall R
1 reviews | Active since Jan 2020
22 Mar 2024, 17:08
Trust Shop and ship to find innovative ways to deliver terrible service
Every time I deal with this company, they find news ways to annoy their customers. They have a good product, but intellectually-impaired employees that deliver consistently terrible service.
0
Replies (0)RM
Rafał Mańka
1 reviews | Active since Jan 2020
27 Jul 2023, 03:35
Avoid at all costs
Absolutely abysmal experience with Shop and Ship! Initially, their website presented a seemingly reasonable 80 dirham shipping cost. To my dismay, they demanded an unexpected 250 dirhams extra, citing a 'maximum package value' clause in the FAQ, which felt very deceptive. Two weeks passed with no word, until they asked for the initial 80 dirhams. To add insult to injury, they hit me with an inexplicable 500 dirhams tax, allegedly mentioned in a hidden corner of their FAQ. Despite enduring a month of confusing back-and-forth and paying all the arbitrary fees, my package was delivered to an unselected location. The lack of clear directions made finding it a nightmare. Moreover, the absence of an online payment system forced me to visit Aramex in person multiple times, further adding to the inconvenience. It felt as if they were holding my package hostage, with threats of destruction if I didn't comply. Please, avoid this service. It's a labyrinth of hidden costs and poor service, seemingly designed to cheat customers out of their money.
Helpful (0)
|Replies (0)RM
Rafał Mańka
1 reviews | Active since Jan 2020
27 Jul 2023, 03:35
Avoid at all costs
Absolutely abysmal experience with Shop and Ship! Initially, their website presented a seemingly reasonable 80 dirham shipping cost. To my dismay, they demanded an unexpected 250 dirhams extra, citing a 'maximum package value' clause in the FAQ, which felt very deceptive. Two weeks passed with no word, until they asked for the initial 80 dirhams. To add insult to injury, they hit me with an inexplicable 500 dirhams tax, allegedly mentioned in a hidden corner of their FAQ. Despite enduring a month of confusing back-and-forth and paying all the arbitrary fees, my package was delivered to an unselected location. The lack of clear directions made finding it a nightmare. Moreover, the absence of an online payment system forced me to visit Aramex in person multiple times, further adding to the inconvenience. It felt as if they were holding my package hostage, with threats of destruction if I didn't comply. Please, avoid this service. It's a labyrinth of hidden costs and poor service, seemingly designed to cheat customers out of their money.
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Replies (0)ST
Siboniso T
1 reviews | Active since Jan 2020
8 Dec 2022, 19:30
Great Service
I was skeptical to place an order with them as I had never heard of their existence. They and Takealot had the item I wanted, JBL Cinema SB170 soundbar, priced the same. But, Takealot increased their price the next day and I was left with Shop and Ship. I took my chances after going through the reviews on theor site. Now here I am giving them a five star. I will drop a review of the soundbar once I've figured out how to adjust the sound balance and have tested the speaker on max volume.
Helpful (0)
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Siboniso T
1 reviews | Active since Jan 2020
8 Dec 2022, 19:30
Great Service
I was skeptical to place an order with them as I had never heard of their existence. They and Takealot had the item I wanted, JBL Cinema SB170 soundbar, priced the same. But, Takealot increased their price the next day and I was left with Shop and Ship. I took my chances after going through the reviews on theor site. Now here I am giving them a five star. I will drop a review of the soundbar once I've figured out how to adjust the sound balance and have tested the speaker on max volume.
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Replies (0)EN
Elmarie N
1 reviews | Active since Jan 2020
9 Nov 2022, 09:07
Shop and Ship - Excellent Service
I have been dealing with Shop and Ship for a couple of years. My interaction with them on a daily basis has been excellent. Service is consistent and dealing with Stephanie is just a pleasure. THANKS!
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Elmarie N
1 reviews | Active since Jan 2020
9 Nov 2022, 09:07
Shop and Ship - Excellent Service
I have been dealing with Shop and Ship for a couple of years. My interaction with them on a daily basis has been excellent. Service is consistent and dealing with Stephanie is just a pleasure. THANKS!
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Replies (0)