Shop2shop
1.7|22 reviews
Responds in 18 hours 26 min
NM
Nomonde M
1 reviews | Active since Member
11 Apr 2026, 09:15
I want my money and very bad bad customer service
I am highly dissatisfied and angry to the core with Shop2Shop at this point.And willing to go as high as I can to reach resolution. The machine I use to swap has blocked and I can't withdraw with a very high amount to stock to push my business im stuck and my business is close to elapsing. I have contacted my sales rep and no feed back is provided .The call center has poor customer service with attitude and their phones go to voicemail.Email contact is also poor ,no one calls us back it has been two weeks now we have no feed back no communication has been provided ,stating to think they are *****.why do we get these machines to kill and destroy our business .Cause when you need the machine everyone is available ,but when thes an issue with their machine no one cares to even update you with a simple issue that will only take minutes to update. I'm willing to also go to social media platforms to make sure everyone is aware of the bad poor customer experience im receiving.from shop2shop
Helpful (0)
Replies (8)0
Replies (8)Shop2shop's replyOfficial
13 Apr 2026, 08:23Hi Nomonde Mabhedla
Thank you for bringing this to our attention, one of our champs will be in-contact with to obtain more details of your inquiry. We apologise for any inconvenience this may have caused.
Shop2Shop Team
Thank you for bringing this to our attention, one of our champs will be in-contact with to obtain more details of your inquiry. We apologise for any inconvenience this may have caused.
Shop2Shop Team
Best regards,
Shop2shop's reply13 Apr 2026, 08:23
Official
Hi Nomonde Mabhedla
Thank you for bringing this to our attention, one of our champs will be in-contact with to obtain more details of your inquiry. We apologise for any inconvenience this may have caused.
Shop2Shop Team
Thank you for bringing this to our attention, one of our champs will be in-contact with to obtain more details of your inquiry. We apologise for any inconvenience this may have caused.
Shop2Shop Team
Best regards,
NM
Nomonde M's updateReviewer Update
13 Apr 2026, 10:13im still waiting for feedback no one has contacted me and my parter so we have feed back to what do we realy need to do with the money in the machine .We need to use the moneyfor business and we dont have any clue when will shop2shop come back to us can we please get assistance this compony doesnt care about peoples business.0 rating to this business honestly what now
NM
Nomonde M's update13 Apr 2026, 10:13
Reviewer Update
im still waiting for feedback no one has contacted me and my parter so we have feed back to what do we realy need to do with the money in the machine .We need to use the moneyfor business and we dont have any clue when will shop2shop come back to us can we please get assistance this compony doesnt care about peoples business.0 rating to this business honestly what now
Shop2shop's replyOfficial
13 Apr 2026, 10:16Thank you for allowing us time to check in your inquiry, it has been resolved. We attempted calling the number you provided above however it went to voicemail. Please check and advise if there's anything else we can assist you with.
Best regards,
Shop2shop's reply13 Apr 2026, 10:16
Official
Thank you for allowing us time to check in your inquiry, it has been resolved. We attempted calling the number you provided above however it went to voicemail. Please check and advise if there's anything else we can assist you with.
Best regards,
NM
Nomonde M's updateReviewer Update
13 Apr 2026, 10:31the number you called does not exist as we advised in the emails, the number you need to call is 0639213289 or 0686613209 these numbers where provided to the sales rep and Kesia for contact and change of the number from 0838715047 to 0639213289
NM
Nomonde M's update13 Apr 2026, 10:31
Reviewer Update
the number you called does not exist as we advised in the emails, the number you need to call is 0639213289 or 0686613209 these numbers where provided to the sales rep and Kesia for contact and change of the number from 0838715047 to 0639213289
NM
Nomonde M's updateReviewer Update
13 Apr 2026, 10:37Thank ou so much we have just tried the new number it has been updated thank you for the reply .
NM
Nomonde M's update13 Apr 2026, 10:37
Reviewer Update
Thank ou so much we have just tried the new number it has been updated thank you for the reply .
NM
Nomonde M's updateReviewer Update
13 Apr 2026, 10:43Thank to the Reseller Ahmed Sibeko for staying with us all the way he is a rock star please give this guy promotion 5 stars back at your guys .
NM
Nomonde M's update13 Apr 2026, 10:43
Reviewer Update
Thank to the Reseller Ahmed Sibeko for staying with us all the way he is a rock star please give this guy promotion 5 stars back at your guys .
Shop2shop's replyOfficial
14 Apr 2026, 08:56We are happy your query has been resolved. Thank you
Best regards,
Shop2shop's reply14 Apr 2026, 08:56
Official
We are happy your query has been resolved. Thank you
Best regards,
NM
Nomonde M's updateReviewer Update
14 Apr 2026, 14:24Thank you so much Shop2Shop all the managers : Kareema Gilbert and evveryone who partiticipated in resolving the matter on hand You Rock back to business with my machine at Shop2Shop.
NM
Nomonde M's update14 Apr 2026, 14:24
Reviewer Update
Thank you so much Shop2Shop all the managers : Kareema Gilbert and evveryone who partiticipated in resolving the matter on hand You Rock back to business with my machine at Shop2Shop.