Shop2shop
Claimed Business
Shop2shop
Claimed Business
29 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Shop2shop faces significant criticism around frozen accounts and withheld funds. Multiple customers report their accounts being blocked without clear explanation, with money inaccessible for days or even months. Attempts to resolve issues through phone and WhatsApp are frequently unsuccessful, with calls going unanswered or being redirected endlessly. Device onboarding and bank account linking also frustrate merchants. While a few users praise the platform as easy and reliable for transfers and purchases, the overwhelming concern is the inability to access funds and poor customer support responsiveness.
Performance(last 12 months):
Ranked In Financial Services
#69Reply Time
6h 17mNPS Score
-37Unlikely
Replied to 65% of negative reviews
Reply time on negative reviews: 7 hours 13 min
Ranking
#69
in Financial Services
Avg Reply
6h 17m
NPS Score
-37
Recommended: Unlikely
Replied to 65% of negative reviews
Reply time on negative reviews: 7 hours 13 min
Review Distribution
1.4|29 Reviews
Jun '25 - May '26
5(7.4%)
4(3.7%)
3(0%)
2(0%)
1(88.9%)
5(7.4%)
4(3.7%)
3(0%)
2(0%)
1(88.9%)
Frequently Asked Questions About Shop2shop
Based on recent customer reviews, Shop2shop faces significant criticism around frozen accounts and withheld funds. Multiple customers report their accounts being blocked without clear explanation, with money inaccessible for days or even months. Attempts to resolve issues through phone and WhatsApp are frequently unsuccessful, with calls going unanswered or being redirected endlessly. Device onboarding and bank account linking also frustrate merchants. While a few users praise the platform as easy and reliable for transfers and purchases, the overwhelming concern is the inability to access funds and poor customer support responsiveness.
Recent reviews (29)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSN
RM
Recarmen M
1 reviews | Active since Jan 2020
24 Feb 2026, 05:54
Very bad service I have been trying to transfer money from there account to my account it's been say permission denied it's been 3 months now no one explain to me whats happening I have been calling for the past 3 weeks 😡😡 Never see the service like this
Very bad service I have been trying to transfer money from there account to my account it's been say permission denied it's been 3 months now no one explain to me whats happening I have been calling for the past 3 weeks 😡😡 Never see the service like this .No one answer the phone no reply on WhatsApp.It seems like they frozen ur acct and took ur money run away . I can not contact them since few months ago until now .Terrible experience with shop2shop.
Helpful (0)
|Replies (0)RM
Recarmen M
1 reviews | Active since Jan 2020
24 Feb 2026, 05:54
Very bad service I have been trying to transfer money from there account to my account it's been say permission denied it's been 3 months now no one explain to me whats happening I have been calling for the past 3 weeks 😡😡 Never see the service like this
Very bad service I have been trying to transfer money from there account to my account it's been say permission denied it's been 3 months now no one explain to me whats happening I have been calling for the past 3 weeks 😡😡 Never see the service like this .No one answer the phone no reply on WhatsApp.It seems like they frozen ur acct and took ur money run away . I can not contact them since few months ago until now .Terrible experience with shop2shop.
0
Replies (0)SL
Senzo L
1 reviews | Active since Jan 2020
9 Feb 2026, 20:57
I am disappointed
I am very disappointed with shop2shop if I may ask why did they block my account with my money it been 5days now the asked for my personal details I gave them everything they asked for so stell my money is frozen
Helpful (0)
|Replies (0)SL
Senzo L
1 reviews | Active since Jan 2020
9 Feb 2026, 20:57
I am disappointed
I am very disappointed with shop2shop if I may ask why did they block my account with my money it been 5days now the asked for my personal details I gave them everything they asked for so stell my money is frozen
0
Replies (0)O
A
QZ
SM
Siphesihle M
1 reviews | Active since Jan 2020
21 Jan 2026, 15:04
I need my money
They blocked my app few days back I gave them everything they wanted but still nothing I need my money this makes my business slow the froze my Shop2shop app I need my money plz
Helpful (0)
|Replies (0)SM
Siphesihle M
1 reviews | Active since Jan 2020
21 Jan 2026, 15:04
I need my money
They blocked my app few days back I gave them everything they wanted but still nothing I need my money this makes my business slow the froze my Shop2shop app I need my money plz
0
Replies (0)AD
Asande D
1 reviews | Active since Jan 2020
15 Jan 2026, 06:07
I want my money back
Hi I have a bad week because of Shop2shop they froze my Shop2shop account without any valid reason they froze it with my money it been days now they are not helping me I want my money back Shop2shop
Helpful (0)
|Replies (0)