Shop2shop
Verified Business
|1.7|22 Reviews (last 12 months)|Responds in 18h 26m
Shop2shop
Verified Business
|1.7
22 Reviews (last 12 months)
Responds in 18h 26m
AI Review Summary
Based on recent customer reviews, Shop2shop is generating significant frustration among small business owners and merchants who rely on its payment and card machine services. A recurring theme is accounts and funds being frozen or blocked without clear explanation, with customers consistently mentioning unanswered calls, ignored WhatsApp messages, and slow document verification processes. Delays in linking bank accounts and devices are also commonly raised. A smaller group of customers highlights the platform as safe, reliable, and convenient for stock purchases and small business growth when it functions as expected.
Performance(last 12 months):
Trustindex Rating
3.4Ranked In Financial Services
#133Reply Time
18h 26mNPS Score
14Likely
Replied to 94% of negative reviews
Reply time on negative reviews: 15h 34m
TrustIndex
3.4
Ranking
#133
in Financial Services
Reply Time
18h 26m
NPS Score
14
Recommended: Likely
Replied to 94% of negative reviews
Reply time on negative reviews: 15h 34m
Review Distribution
1.7|22 Reviews
Jul '25 - Jun '26
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Siyanda M
1 reviews | Active since Jan 2020
24 May 2026, 11:59
Don’t try to use shop2shop you regret using it like me
All I can say I need my money then they can continue block their account iy been 2 months since they blocked it they keep on asking my ticket number then I give them but still i sent all the required documents but nothing still permission denied all I need is my money then I can try my business somewhere else coz this is nonsense.
Helpful (0)
|Replies (1)SM
Siyanda M
1 reviews | Active since Jan 2020
24 May 2026, 11:59
Don’t try to use shop2shop you regret using it like me
All I can say I need my money then they can continue block their account iy been 2 months since they blocked it they keep on asking my ticket number then I give them but still i sent all the required documents but nothing still permission denied all I need is my money then I can try my business somewhere else coz this is nonsense.
0
Replies (1)HD
H D
1 reviews | Active since Jan 2020
14 May 2026, 20:52
Dear Sir/Madam, I have noticed that for the past six days, the Top Up function for Kazang and Shoprite MMA has been giving the error message: “Request failed – permission denied.” This has had a major negative impact on my business, as I rely on this se
Urgent Concern Regarding Top Up Service Failure. Zero rated service.
Helpful (0)
|Replies (0)HD
H D
1 reviews | Active since Jan 2020
14 May 2026, 20:52
Dear Sir/Madam, I have noticed that for the past six days, the Top Up function for Kazang and Shoprite MMA has been giving the error message: “Request failed – permission denied.” This has had a major negative impact on my business, as I rely on this se
Urgent Concern Regarding Top Up Service Failure. Zero rated service.
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Replies (0)TD
sZ
siphosethu Z
1 reviews | Active since Jan 2020
23 Apr 2026, 13:49
Kwadabeka Smokers
Worst service provider and I would never ever recommend that anyone for a matter of fact sign up with them my account was suspended more than a month ago and since then I have been calling on a daily basis on their customer care line which goes unanswered the one time I got through they requested that I sent up in location and picture of my business and submitted via WhatsApp which too is never responded or answered it took them over two weeks to acknowledge that they received pictures and business location that they requested thereafter numerous phone calls and WhatsApp texts i got through accounts department where I was advised that everything corresponds they’re just waiting on the go ahead from their never around manager matters are always escalated but somehow never attended to, communication is always promised but yet i have made the most attempts to contact shop2shop and have not received an email stating the basis and suspension of my account, lack of communication and service delivery worst of all we trust shop2shop to handle our money but yet we cannot get through something as basic as customer care, having backlogs is a sign of being short staffed and should not be an acceptable excuse for the business we bring in there should be service delivery.
Helpful (0)
|Replies (0)sZ
siphosethu Z
1 reviews | Active since Jan 2020
23 Apr 2026, 13:49
Kwadabeka Smokers
Worst service provider and I would never ever recommend that anyone for a matter of fact sign up with them my account was suspended more than a month ago and since then I have been calling on a daily basis on their customer care line which goes unanswered the one time I got through they requested that I sent up in location and picture of my business and submitted via WhatsApp which too is never responded or answered it took them over two weeks to acknowledge that they received pictures and business location that they requested thereafter numerous phone calls and WhatsApp texts i got through accounts department where I was advised that everything corresponds they’re just waiting on the go ahead from their never around manager matters are always escalated but somehow never attended to, communication is always promised but yet i have made the most attempts to contact shop2shop and have not received an email stating the basis and suspension of my account, lack of communication and service delivery worst of all we trust shop2shop to handle our money but yet we cannot get through something as basic as customer care, having backlogs is a sign of being short staffed and should not be an acceptable excuse for the business we bring in there should be service delivery.
0
Replies (0)O
NM
Nomonde M
1 reviews | Active since Jan 2020
11 Apr 2026, 09:15
I want my money and very bad bad customer service
I am highly dissatisfied and angry to the core with Shop2Shop at this point.And willing to go as high as I can to reach resolution. The machine I use to swap has blocked and I can't withdraw with a very high amount to stock to push my business im stuck and my business is close to elapsing. I have contacted my sales rep and no feed back is provided .The call center has poor customer service with attitude and their phones go to voicemail.Email contact is also poor ,no one calls us back it has been two weeks now we have no feed back no communication has been provided ,stating to think they are *****.why do we get these machines to kill and destroy our business .Cause when you need the machine everyone is available ,but when thes an issue with their machine no one cares to even update you with a simple issue that will only take minutes to update. I'm willing to also go to social media platforms to make sure everyone is aware of the bad poor customer experience im receiving.from shop2shop
Helpful (0)
|Replies (0)NM
Nomonde M
1 reviews | Active since Jan 2020
11 Apr 2026, 09:15
I want my money and very bad bad customer service
I am highly dissatisfied and angry to the core with Shop2Shop at this point.And willing to go as high as I can to reach resolution. The machine I use to swap has blocked and I can't withdraw with a very high amount to stock to push my business im stuck and my business is close to elapsing. I have contacted my sales rep and no feed back is provided .The call center has poor customer service with attitude and their phones go to voicemail.Email contact is also poor ,no one calls us back it has been two weeks now we have no feed back no communication has been provided ,stating to think they are *****.why do we get these machines to kill and destroy our business .Cause when you need the machine everyone is available ,but when thes an issue with their machine no one cares to even update you with a simple issue that will only take minutes to update. I'm willing to also go to social media platforms to make sure everyone is aware of the bad poor customer experience im receiving.from shop2shop
0
Replies (0)RM
Recarmen M
1 reviews | Active since Jan 2020
24 Feb 2026, 05:54
Very bad service I have been trying to transfer money from there account to my account it's been say permission denied it's been 3 months now no one explain to me whats happening I have been calling for the past 3 weeks 😡😡 Never see the service like this
Very bad service I have been trying to transfer money from there account to my account it's been say permission denied it's been 3 months now no one explain to me whats happening I have been calling for the past 3 weeks 😡😡 Never see the service like this .No one answer the phone no reply on WhatsApp.It seems like they frozen ur acct and took ur money run away . I can not contact them since few months ago until now .Terrible experience with shop2shop.
Helpful (0)
|Replies (0)RM
Recarmen M
1 reviews | Active since Jan 2020
24 Feb 2026, 05:54
Very bad service I have been trying to transfer money from there account to my account it's been say permission denied it's been 3 months now no one explain to me whats happening I have been calling for the past 3 weeks 😡😡 Never see the service like this
Very bad service I have been trying to transfer money from there account to my account it's been say permission denied it's been 3 months now no one explain to me whats happening I have been calling for the past 3 weeks 😡😡 Never see the service like this .No one answer the phone no reply on WhatsApp.It seems like they frozen ur acct and took ur money run away . I can not contact them since few months ago until now .Terrible experience with shop2shop.
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Replies (0)SL
Senzo L
1 reviews | Active since Jan 2020
9 Feb 2026, 20:57
I am disappointed
I am very disappointed with shop2shop if I may ask why did they block my account with my money it been 5days now the asked for my personal details I gave them everything they asked for so stell my money is frozen
Helpful (0)
|Replies (0)SL
Senzo L
1 reviews | Active since Jan 2020
9 Feb 2026, 20:57
I am disappointed
I am very disappointed with shop2shop if I may ask why did they block my account with my money it been 5days now the asked for my personal details I gave them everything they asked for so stell my money is frozen
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Replies (0)