Lousy customer service..at Hlahatsi Shoprite

There's some kind of believe that staff at Hlahatsi Shoprite owns or have shares at the store...and not sure if they know or follow thier own process...a couple of times Wen there requested that they lack fr me and the cashier flatly refused and said she is not obliged as there are ppl who do that...the other one told me it's almost knock off time ..and she is in a hurry....my concern is that they don't wear thier na.e badges properly or even. Greet you...other customers often let it go but complain on the side...but from what I have see. They r taking g advantage of that....they chat to each other as if u not there...but my main concern is customer comes first policy.....pls fix it..or teach them or remind them of their own process...