I HAVEN’T RECEIVED MY ORDER 7668

I purchased the dark knuckles oil from them on the 2nd of August of which it was only shipped 2 weeks after I’ve enquired about it without a response for a while. I enquired again two weeks later without any response and then decided to track my parcel and it shows that it arrived at the courier company first week of September of which and now it says parcel ready to be collected at the collection point that time I don’t even know where the collection point is and two I’ve paid for delivery to my address. Their customer service is really frustrating and I’m never purchasing anything from them. The lack of communication is frustrating.