Showspace proves to be the worst

I bought speakers worth R3k and the only email I received was order and payment acknowledgement. Thereafter, I’ve tried to phone and the number rings unanswered and this is all the time. I sent an email to their support mail and I received a mail back saying, I should raise a ticket on their website in order for them to assist but after I had done that it says I have no orders on the system. So in essence I have no means to track my order and to top it off, they have no offices in Joburg so I can’t physically go query this issue. My purchase was done on the 8th of October today it’s the 25th with no communication whatsoever.