WHAT HAS HAPPENED TO SH'ZEN's PACKAGING APPEARANCE?

NATURAL TISSUE OIL BODY BUTTER : -

After much hype around this fabulous new body butter that was on promotion, the product ran out. After a fairly long wait, my consultant delivered the product to me in two separate orders, with NO labels on the tubs. If I did not know any better, the container could have been mistaken for foot cream. Yellow / cream coloured contents full of air bubbles. It was an instant turnoff for this not so cheap product, may I add.

In the 4 years of being an extremely loyal Sh'Zen client, I was extremely disappointed with the lack of care put into the packaging of this particular product. Obviously the demand outweighed the production capacity and the balance of the orders were churned out in a very "cheap" looking way to meet the demand. The waiting time was also a huge annoyance.

Sh'Zen, you need to up your game and realise that an unhappy customer tells many, many people. I would hate to stop using your product range, but try and not cut corners and keep your quality and service standards where they once were.

You may own a fair slice of the "cosmetics pie" and assume that things like this are acceptable, however I'm loathed to purchase your "specials" again, in the event that this happens again.

I look forward to your response.

Kind regards

MRS C D HAUPT