Active since Sep 2021
From the offset of switching to Prime South Africa from Naked, I have been bowled over by the professionalism, patience, helpfulness and efficiency with the service that I have received. As a senior lady who has had her driver's license for over 30 years, Prime stepped up and gave we a premium and excess reduction that Naked Insurance would not meet, plus my premium remains static for 2 years with my excess reducing every month until it's 0. Thank you to *Nomthi* and *Yvonne* in the Client Service Department of Prime South Africa. *You ladies ROCK* 👏🏻. Kind regards, CELESTE HAUPT Policy Holder
For the past eight and a half years, we as a family have been given the runaround by Standard Trust Limited since the passing of first my uncle and then my aunt. The following communique is merely one on a dozen e-mails that have been addressed to Mr Danie Du Toit (the executor) and before leaving Standard Trust Limited, Ms Penny Bibby (MD) who has now been replaced with Ms Leteane Matlhodi. Herewith the following: - Further to both our telecon and your e-mail of 6 October 2022, where you confirmed that both copies of the Letter of Executorships were forwarded to the solicitors in both Portugal and the UK and that you were struggling to receive response from them. It has now been a month and we have not been given the courtesy of any feedback from yourself on this matter, besides an insulting generic brochure from your Marketing Department on the Administration Process of an Executor. Surely after taking part in this rodeo with STL for the past 8 and a half years; it is nothing but INSULTING to our intelligence to forward the beneficiaries such tripe. We now demand to know what the value is of both the investment account in the UK is and that of the Portuguese properties? Surely this has been ascertained since you received your legal executorship? Should this not be done by close of business on Tuesday, 8 November 2022, both the Law Society and the Ombudsman will get the entire portfolio of how STL has allowed this estate to be plundered by STL staff, i.e. Leon Jacobs, the Late Ellen Nel, Gillian Venter, Johann Ardendorf, to name but a few greedy culprits and who all suddenly disappeared off the STL payroll as well. Ms Bibby played an enormous role in this too and then vanished … woosh! We are all fully aware of the interest shown in the Portuguese properties by certain beneficiaries. They need to pay across the value as with a normal purchase once you provide us with an amount to deliberate over. Also, STL needs to to account for the differences in the Late Mr V Plumley's Estate and the incorrect opening balance for the Late MMM Plumley's estate, especially as STL, i.e. Late Ellen Nel, was the executor for both Mr V Plumley's estate as well as Mrs MMM Plumley's estate too and would have been aware of ALL assets, bank accounts etc. and appears extremely suspicious of her not being able to account for the differences and have a completely incorrect opening balance. We are aware that 2 of the family members have shown interest in purchasing the properties in Portugal from the estate and we urgently request the following from the solicitor in Portugal; 1] Current valuation on each property 2] Breakdown of any fees payable to the authorities to effect transfer 3] Breakdown of fees to effect transfer of the properties. Who were the beneficiaries that worked together with Leon Jacobs and Ellen Nel when drawing up the asset register for the Late Mr V Plumley? This too applies to the Late Mrs MMM Plumley's asset register. It is during these times that it appears that the "incorrect accounting" came into play. Why were all the beneficiaries not asked to contribute to what assets they may have been aware of? LDA of Late V Plumley's opening balance is R29,141,972.07. MMM Plumley inherited R25,475,264.87. WHY is STL's opening balance R16,335,718.27 There is a shortfall of R3,666.707.20 and this is just between his death and hers! Mr Du Toit, this has now been a year since all the "big guns" from STL agreed to a virtual meeting with the beneficiaries of Estate Late MMM PLUMLEY and since then NOTHING expeditious has happened from your end. Coming together as beneficiaries this past weekend, we are now demanding an advance on the UK investment of which you have full knowledge of the amount. This we would like paid to us by the close of business on Friday, 11 November 2022. Please do not give us any drivel about not knowing what this amount is, as you and Ms Matlhodi will personally be held legally liable for inappropriate conduct in the late estate of MMM PLUMLEY, which you've had in your clutches for over EIGHT years. FOR AND BEHALF OF THE BENEFICIARIES Estate Late MMM Plumley
By far THE WORST holiday company ever! after having been in contact with someone who tested positive for covid over Christmas, we've had to postpone our holiday only to to told they will NOT accommodate us at all after having been asked to send proof of positive test! Being pasted from pillar to post to consultants around the world, we were RUDELY TOLD, we would not be refunded nor could our dates be changed. I have never dealt with such unprofessionalism in my life! Are we now expected to go spread covid - that's what it seems!! why must I forfeit my money?? ALSO, Hazyview Cabanas is no better in helping or expediting the matter!! There are no direct phone numbers, there is no customer service there is NOTHING!! AT THIS POINT I AM ABSOLUTELY LIVERED THAT COVID IS NOT BEING TAKEN SERIOUSLY, YET COMPANIES ARE WILLING TO STEAL CUSTOMERS HARD EARNED MONEY!! UNACCEPTABLE!!! AND FROM A COMPANY BASED IN THE UK, WHO CLOSED THEIR BORDERS TO SOUTH AFRICA! FUNNY THAT!!
After several attempts trying to resolve this before placing this on Hello Peter, I am highly disappointed by the lack of after sales service and customer care that netflorist has displayed towards a simple purchase that arrived damaged and nothing like displayed on screen. As a leading online gifting supplier, this lack of integrity and professionalism is unacceptable and distasteful. I would like my money back so I can purchase the item elsewhere and am happy for collection of your damaged goods. Let’s wait and see if this reaches their CEO and customer care
NATURAL TISSUE OIL BODY BUTTER : - After much hype around this fabulous new body butter that was on promotion, the product ran out. After a fairly long wait, my consultant delivered the product to me in two separate orders, with NO labels on the tubs. If I did not know any better, the container could have been mistaken for foot cream. Yellow / cream coloured contents full of air bubbles. It was an instant turnoff for this not so cheap product, may I add. In the 4 years of being an extremely loyal Sh'Zen client, I was extremely disappointed with the lack of care put into the packaging of this particular product. Obviously the demand outweighed the production capacity and the balance of the orders were churned out in a very "cheap" looking way to meet the demand. The waiting time was also a huge annoyance. Sh'Zen, you need to up your game and realise that an unhappy customer tells many, many people. I would hate to stop using your product range, but try and not cut corners and keep your quality and service standards where they once were. You may own a fair slice of the "cosmetics pie" and assume that things like this are acceptable, however I'm loathed to purchase your "specials" again, in the event that this happens again. I look forward to your response. Kind regards MRS C D HAUPT
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