SIA CAPE TOWN, a total **** OPERATION- BE WARNED !!

Sia Cape Town markets themselves as a Cape Town Company. They even have and about us page about their Cape Town team (which in hindsight looks like stock imagery) . On email (fro contact@siacapetown.co.za) they confirm they are CT based. I ordered 3 pairs of shoes, and on the day of order, I emailed them to confirm the sizing (giving them my order number confirming I need size 39 ) . I then got notice from a Chinese operation that my shoes are being posted size 37 , and I immediately cancelled my order via their customer service team. They rep**** that if they were not correct I could return them for a full refund . I then received THE WRONG SIZE , the quality was shocking, and it smelled like fish. When asking for the return information, they rep**** 10 days later, saying I could only get a refund if I got it back in 14 days, I followed up 11 times, eventually they rep**** with an address in China, and refused to provide a CT address for my items to be refunded. The courier to China from Postnet was quoted R4000 (twice the amount of my order) to courier or R800 to post back, which is more than my order costs, which is exactly what they banking on, us not incurring more losses AND risk of no refund .

. When emailing them again, for a CAPE TOWN address, as they confirmed they are a CT operation they rep**** as follows:

Dear Amanda

As much as we'd love to help you, we don't have an alternative address and we don't provide a return label. At this time, we can only provide you with our return address and it will be your choice on which courier would you want to use to send the package back. We appreciate your understanding. Sincerely, Customer Service - Raymart

This means, this company is running a **** business, they are dishonest on their website and they do not comply witj the consumer protection act of South Africa. They also know, that getting a refund is not possible, due to them not replying to any messages you send them, and also that it cost R4000 to send back to China.

DO NOT BUY from this company, they are literally robbing South AFricans of their money and do not provide reasonable solutions as per our Consumer Protection Act. TERRIBLE EXPERIENCE, total **** artists.