Bad service for my granny

I am so dissapointed with the service i got for the funeral of my grandmother and i will never heal….First of all my grandmother was the member for more than 30 years,she was paying monthly…..It happened that we lost her and we phoned them since we knew that she was a member,they came to take the body they said they dont have a stretcher they took the old blanket to wrap her and the aslo took the bricks to protect the body from moving side to side when they were driving her to the hospital.We went to their offices and asked them to give us the list of the things that they will provide by the day of the funeral,no one was intrested to answer us and we decided to wait for them to cantact us,they never contacted us…..The day of the funeral came there was no decor,no sound system that we thought was on her cover,even if it was not on her cover they were supposed to tell us so that we can arrange.They promised to get back to me because i phoned them and complained,till this day they never phoned.Please people dont take their policies if you dont need stress,loosing someone u love is stressing u dnt need more stress,Thanks god i will no linger continue with them