Terrible Service

I purchased a pair of shoes online. An incorrect size was sent to me. Its been a month now and I am struggling to get a refund. The call centre is impossible to get a hold of. Agents dont respond to emails. Side Step owes me R1899 and it seems I may never get my money back. Please be aware of this store. I have sent numerous emails and its a month mow Unbelievably bad service and a waste of money and time. Stay away from this store of you dont want to lose your money