Siemens Poor repair back up.

It is with a heavy heart that I table this complaint, bought a premium Siemens Double door fridge, (which at the time I thought was the way to go.) sadly it recently stopped working, it was reported to Bosch/Siemens in Jhb (I reside in Cape Town) their service repair agent came to assess the unit, to be told that the controller needed to be replaced, and here is where the frustration comes in, when purchasing a premium brand imported product one would expect repairs to be effected speedily, however it will be 23 days before the part arrives in JHB SA, allow another 3 to 4 days to get the part to the service agent, who then needs maybe another 3 days before they get on site to do the repair.