RR
Raymond R
Active since Nov 2014
21
Reviews
0
Industries
Reviews
21 reviews5 months ago
Takealot Missing Accessories
Ordered a plastic welding kit on the 5/6 November with accessories that were missing, have been trying to get it resolved, clearly takealot have lost the plot, all I get are apologiese's but no replacement of the parts or a solid direction, either they can or they cannot. So sad as they have always been a pleasure to shop from.
0 replies
6 months ago
Clicks poor service and management
I wanted to take advantage on a 3 for 2 deal on oestoezee gold product but, they only had 1 in stock, said I would pay for 3, take the 1 they have on the shelf and collect the other 2 when they arrive.. I was told that they do not do this any more, why then do they not remove the 3 for 2 deal notification from the shelf. Placed an online order which I wanted to cancel as 1 of the products was a 3 for 2 deal my order was for 4, phoned the service line, to advise them that I wanted to cancel the order and then re do it, 1st women put the phone down in my ear because I said she was not listening to me, (she kept repeating everything I was saying) when i phoned back the second women said she would check how best this cound be done, after 15 Minutes of waiting I put the phone down. CLICKS HAVE LOST THE PLOT, I WILL ONLY USE THEM IF I HAVE TO.
0 replies
14 months ago
Shocking service.
Their service and communication, is shocking, would not recommend them at all.
0 replies
15 months ago
Siemens Poor repair back up.
It is with a heavy heart that I table this complaint, bought a premium Siemens Double door fridge, (which at the time I thought was the way to go.) sadly it recently stopped working, it was reported to Bosch/Siemens in Jhb (I reside in Cape Town) their service repair agent came to assess the unit, to be told that the controller needed to be replaced, and here is where the frustration comes in, when purchasing a premium brand imported product one would expect repairs to be effected speedily, however it will be 23 days before the part arrives in JHB SA, allow another 3 to 4 days to get the part to the service agent, who then needs maybe another 3 days before they get on site to do the repair.
0 replies
48 months ago
Bad attitude.
On the 30th April 2022 I visited your store to purchase a tyre puncture kit. (1011883) When I finally found them I took the top one off the display and went to pay for it. It never had a barcode on it, the cashier asked A trainee "Brandon", to get the barcode for her, it was then that I realised that the box that I had was not sealed and asked Brandon to bring me a sealed box, (seeing that he was right there) He ignored me, thinking he never heard me I asked again but louder, still ignored me, when I asked him why he was ignoring me he mentioned he was a trainee and not able to assist me, he was quite aggressive with his communication with me. (not the image that your company would want to project.) cash slip tax inv. no. 4770230433 cashier 2654-M Boois dated 30/04/2022 15:00:09 transcation 0304003611855 till 3 DolfinPos (5.204.1}
0 replies
54 months ago
Broken commitment.
After 3 months I noticed damage on a rim after having tyres fitted at Hi-Q DURBAN ROAD CAPE TOWN, after a discussion with the Manager, he first refused, but after discussing it and as, a gesture of good will agreed to pay for the repair, advising that he would get the repairer to contact me, yip you guessed it, no call or contact made with me, most frustrating, tried numerous times to reach him as well as leaving messages as well as sent an E-Mail (to which I have had, to, date, no reply), finally I got hold of him telephonically, querying why I had not heard from the repairer, his reply, " I SPOKE TO MY BOSS WHO SAID THAT AS IT WAS 3 MONTHS LATER HE WILL NOT DO THE REPAIR", that's shocking given that the manager agreed to it..... knowing that it was 3 months after the fact. Yes it was 3 months late, and yes I did check for damage after the tyres were fitted but sadly not after the alignment was done. It is my wife's car and being retired we rarely use the vehicle, as a result I only saw the problem when I washed the vehicle, yes 3 months later. So unethical and unprofessionally handled, this is not about the costs to repair. To anyone thinking of using them stay clear.
0 replies
56 months ago
Ice Maker Problem Resolved
Would like to place on record my appreciation to Mr. Gawie Ellis of Makro Cape Gate for resolving my on going problem with a problematic Ice Maker. Need more "Gawie's" in Makro who understand what service is.. He has restored my faith in Makro. Thank you Gawie..
53 replies
61 months ago
Water Readings
Water reading was done on the 5th of March 2021 next scheduled reading 15th April 2021, this is 45 days which will push costs up into premium tariff. Not a happy customer!!! Leaves a bitter taste in the mouth, being ripped off....
0 replies
64 months ago
Concerning Attitude..
A recent prescription made up, put in a sealed packet, when opened was found to have 1 of the boxes short of 2x pills. (prescription was for 30 only 28 received, there is no way to check the contents of the products dispensed) Contacted the head Pharmacist, who checked, then confirmed that in fact the 2 pills were never added to the box. I was told that I can call and collect these pills. Given that this was a Clicks error I asked that these 2 pills be delivered to my premises, but was told they do not deliver to my area!!!! Voicing my disapproval, I was told by this lady: "WE ARE ONLY HUMAN AND MAKE MISTAKES" this is a very concerning statement to make given the position she holds, also, incorrect medicines could then be given which could have very serious consequences. Leaves a bitter taste in the mouth and questions, whether Discovery Health should re-evaluated as having them as a preferred provider....
0 replies
64 months ago
Very poor ethics.....
Impossible to get any sense out of them, still waiting for information on the recent reduction of 6.75% on Property Portfolio investment 31st December 2020, so far no communication. In March 2020 reduction of 20% and took a month before any notification was received. They have not been at all ethical in the way this has been handled. Very concerned that they not going make it!!!!!
56 replies
Review Distribution
5 Star
4 (19.047619047619047%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (9.523809523809524%)
1 Star
15 (71.42857142857143%)