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Hi-Q
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, Hi-Q receives polarized feedback across its South African branches. Positive experiences highlight friendly, fast service and staff who go above and beyond, with branches like Silver Lakes, Gezina, and Upington earning praise. However, the majority of reviews report serious concerns around poor workmanship, particularly with wheel bearings, rim repairs, and balancing. Customers at Montana, Phoenix KZN, Groblersdal, and Queenstown branches describe recurring mechanical failures, lack of accountability, and additional costs incurred to fix initial errors. Trust and consistency across branches remain significant issues.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
2.2|13 Reviews
May '25 - Apr '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About Hi-Q
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMK
MP
Morne P
1 reviews | Active since Jan 2020
18 Feb 2026, 14:56
Bad rims repair and bad overall experience
We are still having the worst experience with HiQ Montana, we had our rims done by HiQ Montana, right from the get go it was one problem after the other from the quote to the date of completion there was just always issues. When they brought them back we fit them and from there we kept losing tyres the rims keep cracking and then my tyres keep tearing. I have tried making arrangements they lady keeps making promises but nothing from her
Helpful (0)
|Replies (0)MP
Morne P
1 reviews | Active since Jan 2020
18 Feb 2026, 14:56
Bad rims repair and bad overall experience
We are still having the worst experience with HiQ Montana, we had our rims done by HiQ Montana, right from the get go it was one problem after the other from the quote to the date of completion there was just always issues. When they brought them back we fit them and from there we kept losing tyres the rims keep cracking and then my tyres keep tearing. I have tried making arrangements they lady keeps making promises but nothing from her
0
Replies (0)DR
DONAVAN R
1 reviews | Active since Jan 2020
4 Jan 2026, 16:18
Useless techinicians at Hi Q Phoenix
I normally have good service at Hi q however when I went to the branch in Phoenix KZN I have lost all hope I changed my rims in Phoenix and did a swop over from my old wheels to the new set. Requested balancing of all wheels and did have good service at reception and the manager over seeing however upon driving back to Johannesburg discovered my wheels had a big shudder over 100km per hour Surely the technicians balancing the rims would have picked this up. I had to go to supa quic back in centurion where I had to pay an extra R350 for further checks and re balancing where they easily picked up the issue and advised why the balancing could not be done. Now I know I will have to repair and they will assist. Why did hi q not pic this up. I have no idea. I ended up driving very uncomfortably back to Johannesburg and then inconvenienced to go to another tyre place and pay extra money for a check. Hiq has lost a customer. Wish the seniors of hi q address this with the Phoenix branch and they will lose more and more clients
Helpful (0)
|Replies (0)DR
DONAVAN R
1 reviews | Active since Jan 2020
4 Jan 2026, 16:18
Useless techinicians at Hi Q Phoenix
I normally have good service at Hi q however when I went to the branch in Phoenix KZN I have lost all hope I changed my rims in Phoenix and did a swop over from my old wheels to the new set. Requested balancing of all wheels and did have good service at reception and the manager over seeing however upon driving back to Johannesburg discovered my wheels had a big shudder over 100km per hour Surely the technicians balancing the rims would have picked this up. I had to go to supa quic back in centurion where I had to pay an extra R350 for further checks and re balancing where they easily picked up the issue and advised why the balancing could not be done. Now I know I will have to repair and they will assist. Why did hi q not pic this up. I have no idea. I ended up driving very uncomfortably back to Johannesburg and then inconvenienced to go to another tyre place and pay extra money for a check. Hiq has lost a customer. Wish the seniors of hi q address this with the Phoenix branch and they will lose more and more clients
0
Replies (0)IK
Imraan K
1 reviews | Active since Jan 2020
3 Dec 2025, 11:58
****** Alignment Technician Hi-q heidelberg GP
I will never deal with Hi-q Heidelberg in gauteng ever. It was my first and last time. It sad that in todays time these ****** derogatory terms still get thrown around as if it is normal .... the alignment technician refering to me as a KOELLIE printing it on the alignment report might be a joke to him but to me it is low and pathetic.
Helpful (0)
|Replies (0)IK
Imraan K
1 reviews | Active since Jan 2020
3 Dec 2025, 11:58
****** Alignment Technician Hi-q heidelberg GP
I will never deal with Hi-q Heidelberg in gauteng ever. It was my first and last time. It sad that in todays time these ****** derogatory terms still get thrown around as if it is normal .... the alignment technician refering to me as a KOELLIE printing it on the alignment report might be a joke to him but to me it is low and pathetic.
0
Replies (0)NN
Nomfesane N
1 reviews | Active since Jan 2020
11 Nov 2025, 08:32
The lady who's name is Chandre she is the best,she very kind and humble person
The lady who's name is Chandre she is the best,she very kind and humble person. She knows what is she doing
Helpful (0)
|Replies (0)NN
Nomfesane N
1 reviews | Active since Jan 2020
11 Nov 2025, 08:32
The lady who's name is Chandre she is the best,she very kind and humble person
The lady who's name is Chandre she is the best,she very kind and humble person. She knows what is she doing
0
Replies (0)TT
Tabego T
1 reviews | Active since Jan 2020
26 Sept 2025, 04:52
Engine overhaul
HiQ Groblersdal, I have never received such a poor service in my life until I took my car to them for an engine major service/ overhaul. They charged me arm and leg, yet performed poor mechanical repairs on my car, now my problem is that when I took the car back to them to rectify their errors(return job) they kept it long in their shop not attending to it, and when they did...they quoted me to pay another extra costs,how possible is that, now still after those costs the car is parked coz of major oil leak. That was between (June-August)WOULDN'T RECOMMEND THIS WORKSHOP TO ANYONE.
Helpful (0)
|Replies (0)TT
Tabego T
1 reviews | Active since Jan 2020
26 Sept 2025, 04:52
Engine overhaul
HiQ Groblersdal, I have never received such a poor service in my life until I took my car to them for an engine major service/ overhaul. They charged me arm and leg, yet performed poor mechanical repairs on my car, now my problem is that when I took the car back to them to rectify their errors(return job) they kept it long in their shop not attending to it, and when they did...they quoted me to pay another extra costs,how possible is that, now still after those costs the car is parked coz of major oil leak. That was between (June-August)WOULDN'T RECOMMEND THIS WORKSHOP TO ANYONE.
0
Replies (0)GT
Gaolatlhe T
1 reviews | Active since Jan 2020
25 Sept 2025, 09:29
Complain
Poor wor Technician or workmanship. I fitted my CV joints on 22 August 2025 at Potchefstroom Branch in N12 road on the 01 September 2025 was towed with the same for poor fittings.
Helpful (0)
|Replies (0)GT
Gaolatlhe T
1 reviews | Active since Jan 2020
25 Sept 2025, 09:29
Complain
Poor wor Technician or workmanship. I fitted my CV joints on 22 August 2025 at Potchefstroom Branch in N12 road on the 01 September 2025 was towed with the same for poor fittings.
0
Replies (0)WD