Absolutely terrible experience

Called and confirmed that they have walk in availability. When we arrived reception recommended the room without a view. I asked why not the room with the view and she said because you are so beautiful. This should have been my first warning. When we got the room with a view.. There was no view. And the balcony was in fact just the stoep of the bottom floor. We asked the assistant to switch on the aircon since the room was freezing. He assured us it would get warmer. By this time our noses were running already. Half an hour later the room was still freezing. We called for help (with our cellphones as there are no phones in the rooms). While waiting we noticed a very foul smell in the room..either the furniture or materials were smelling from previous guests or simply lack of air.. An hour later the maintenance guy came and looked at the aircon and determined it to be broken. We requested a different room, as it became apparent that the smell was permeating through the passages and the room was unbearably cold. They indicated they did not have one available. The receptionist came down and indicated that the manager is on her way. Much later, sitting in the room waiting for help or relief we decided to pack up and ascertain what is happening. When we got to reception they were going about their business as if nothing was wrong and had we continued waiting we would just have been freezing in the room. We asked to speak to the manager since they refused to give us a refund since the 2 hours we spent there was waiting for the aircon to be switched on in order for us to find a room somewhere else. The manager (Cindy) who I could hear loudly on the other side Was rude and arrogant and could not care less. She offered an extra blanket. Was I supposed to put my head under this blanket. At any rate. After a long debate we decided to leave without our money, destitute and deeply vexed.