Extremely Unprofessional Ghosting by Onomo Hotels Staff

Extremely Unprofessional Ghosting by Onomo Hotels Staff

I approached the Business Development Director (Mr van Rooyen) of Onomo Hotels regarding a potential business collaboration. Initially, I was pleasantly surprised that he rep**** immediately and expressed interest in meeting.

However, what followed was not just postponement—he repeatedly told me he would call me back when in the winelands area and one one occasion, an afternoon after driving back from Franschhoek, yet these calls never happened. Despite multiple attempts to schedule a meeting, he continued making excuses and ultimately stopped responding altogether. Calls were ignored or abruptly ended, and emails asking for clarification were completely ignored.

This is not professional behavior, especially from a reputable hotel group like Onomo Hotels. Confirming interest and then ghosting is utterly unacceptable and reflects poorly on the brand. As a professional, I expected basic courtesy, transparency, and respect in communication—none of which were demonstrated. A simply yes or no, or we changed our mind would have been professional.

I hope Onomo Hotels takes this seriously and ensures their staff uphold professional standards.