SL
Signature Lux Hotel by Onmo Waterfront
Unclaimed Business
SL
Signature Lux Hotel by Onmo Waterfront
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Signature Lux Hotel by Onmo Waterfront
Signature Lux Hotel by Onmo Waterfront has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Signature Lux Hotel by Onmo Waterfront across 3 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAV
Annelle V
1 reviews | Active since Jan 2020
1 Mar 2026, 16:29
Extremely Unprofessional Ghosting by Onomo Hotels Staff
Extremely Unprofessional Ghosting by Onomo Hotels Staff I approached the Business Development Director (Mr van Rooyen) of Onomo Hotels regarding a potential business collaboration. Initially, I was pleasantly surprised that he rep**** immediately and expressed interest in meeting. However, what followed was not just postponement—he repeatedly told me he would call me back when in the winelands area and one one occasion, an afternoon after driving back from Franschhoek, yet these calls never happened. Despite multiple attempts to schedule a meeting, he continued making excuses and ultimately stopped responding altogether. Calls were ignored or abruptly ended, and emails asking for clarification were completely ignored. This is not professional behavior, especially from a reputable hotel group like Onomo Hotels. Confirming interest and then ghosting is utterly unacceptable and reflects poorly on the brand. As a professional, I expected basic courtesy, transparency, and respect in communication—none of which were demonstrated. A simply yes or no, or we changed our mind would have been professional. I hope Onomo Hotels takes this seriously and ensures their staff uphold professional standards.
Helpful (0)
|Replies (0)AV
Annelle V
1 reviews | Active since Jan 2020
1 Mar 2026, 16:29
Extremely Unprofessional Ghosting by Onomo Hotels Staff
Extremely Unprofessional Ghosting by Onomo Hotels Staff I approached the Business Development Director (Mr van Rooyen) of Onomo Hotels regarding a potential business collaboration. Initially, I was pleasantly surprised that he rep**** immediately and expressed interest in meeting. However, what followed was not just postponement—he repeatedly told me he would call me back when in the winelands area and one one occasion, an afternoon after driving back from Franschhoek, yet these calls never happened. Despite multiple attempts to schedule a meeting, he continued making excuses and ultimately stopped responding altogether. Calls were ignored or abruptly ended, and emails asking for clarification were completely ignored. This is not professional behavior, especially from a reputable hotel group like Onomo Hotels. Confirming interest and then ghosting is utterly unacceptable and reflects poorly on the brand. As a professional, I expected basic courtesy, transparency, and respect in communication—none of which were demonstrated. A simply yes or no, or we changed our mind would have been professional. I hope Onomo Hotels takes this seriously and ensures their staff uphold professional standards.
0
Replies (0)SM
Surika M
1 reviews | Active since Jan 2020
2 Feb 2022, 10:42
no refund for 2 MONTHS.
I'am so disapointed in them, I have been struggling to get my refund back for 2 months 2 MONTHS!!!!!!! every time they tell me they will pay out on friday and nothing happens... YOU SHOULD DO BETTER. if you want to communicate even though i have tried for months, call me on 0812888589
Helpful (0)
|Replies (0)SM
Surika M
1 reviews | Active since Jan 2020
2 Feb 2022, 10:42
no refund for 2 MONTHS.
I'am so disapointed in them, I have been struggling to get my refund back for 2 months 2 MONTHS!!!!!!! every time they tell me they will pay out on friday and nothing happens... YOU SHOULD DO BETTER. if you want to communicate even though i have tried for months, call me on 0812888589
0
Replies (0)AO
Annette O
1 reviews | Active since Jan 2020
9 Sept 2021, 08:29
Signature Lux Hotel by Onomo Waterfront
I have been very disappointed. We booked the accommodation through bookings.com and could not cancel the accommodation because of the discounted fee of one thousand rands per day for two people. First, there was no parking for the rental car we had to park in a parking garage and pay extra for 5 days. Our room was connected to the other room by a partitioning board. You could hear everything, and we had people drinking and were very loud next to us. We asked that they talk to them, but it did not happen. We also return one day where the room was not cleaned and no toilet paper in the bathroom. The lady asked before nine if she can come in, we said in 15 minutes but obviously not. I will not book through bookings.com again. the pictures and what we got was definitely not how it was and the discount is not worth it with all the other expenses you have make.
Helpful (0)
|Replies (0)AO
Annette O
1 reviews | Active since Jan 2020
9 Sept 2021, 08:29
Signature Lux Hotel by Onomo Waterfront
I have been very disappointed. We booked the accommodation through bookings.com and could not cancel the accommodation because of the discounted fee of one thousand rands per day for two people. First, there was no parking for the rental car we had to park in a parking garage and pay extra for 5 days. Our room was connected to the other room by a partitioning board. You could hear everything, and we had people drinking and were very loud next to us. We asked that they talk to them, but it did not happen. We also return one day where the room was not cleaned and no toilet paper in the bathroom. The lady asked before nine if she can come in, we said in 15 minutes but obviously not. I will not book through bookings.com again. the pictures and what we got was definitely not how it was and the discount is not worth it with all the other expenses you have make.
0
Replies (0)