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Annelle V
Active since Mar 2023
6
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Reviews
6 reviews2 months ago
Extremely Unprofessional Ghosting by Onomo Hotels Staff
Extremely Unprofessional Ghosting by Onomo Hotels Staff I approached the Business Development Director (Mr van Rooyen) of Onomo Hotels regarding a potential business collaboration. Initially, I was pleasantly surprised that he rep**** immediately and expressed interest in meeting. However, what followed was not just postponement—he repeatedly told me he would call me back when in the winelands area and one one occasion, an afternoon after driving back from Franschhoek, yet these calls never happened. Despite multiple attempts to schedule a meeting, he continued making excuses and ultimately stopped responding altogether. Calls were ignored or abruptly ended, and emails asking for clarification were completely ignored. This is not professional behavior, especially from a reputable hotel group like Onomo Hotels. Confirming interest and then ghosting is utterly unacceptable and reflects poorly on the brand. As a professional, I expected basic courtesy, transparency, and respect in communication—none of which were demonstrated. A simply yes or no, or we changed our mind would have been professional. I hope Onomo Hotels takes this seriously and ensures their staff uphold professional standards.
0 replies
8 months ago
Takealot sellers support is shocking!
I registered as a seller 3 years ago and then decided to not go ahead. Now recently I tried to register with a new business to sell and my request kept on being rejected due to details being duplicated. I then filled in their very sloppy forms for help (which is so hidden) and you cannot even add any screenshots to explain. They sent me an email saying they will get back to me in 48 hours. Two weeks later still nothing. Then after 3 weeks after I completed the help form 5 times. They began talking to me sending me links that will solve the issue immediately and when you click on the link it says . link broken - page no longer exists. Then I complaint again. Then another link was sent also not working. Then eventually I called the call center. The lady was very stroppy telling me I need to contact my email service provider to get the notification. The more I explained to her, that I eventually did manage to complete the form, but the domain and email no longer exist to get a verification, the more she raised her voice and tried to let me sound stupid by keep on repeating Popi act. No alternative solution was offered. As I did originally registered with a company registration number, surely I can verify with my SA Id? Now I am stuck..... and frustrated.... No email to verify the long process of removing the old information and cannot move forward to sell on Takealot. Not sure who in Takealot that will think a bit outside the box will be able to assist me.
0 replies
14 months ago
*********! Storesmart Sandton
Total ******!!!!! Upon the sale of our two vehicles and trailer, we continued to incur parking charges. Additionally, when two items were removed from the bakkies for our supervisor's collection, we were billed for an entire third storage unit. When we sought to establish a payment arrangement, they conveniently "disposed" of our belongings valued at R300,000, including two silver antique chairs, where one of them could have settled the outstanding balance had we been permitted to sell our items. But was denied access. Ladders worth R25,000 were also "disposed" of, along with tools valued at R100,000. I did not receive an updated contract, as we initially intended to use the storage for only three months. Living in Cape Town while our belongings remained in Johannesburg was already challenging. They infringed upon my privacy, and some personal clothing and intimate items were reportedly discarded, according to Anton. However, I find it difficult to trust their statements. They are unable to provide precise information regarding the disposal of our goods, yet they excel at imposing charges. I am deeply traumatized, especially since we had sentimental paintings, and he assured me that he would revise the invoice after I reached out via email. We are pursuing legal action and filing a complaint with the consumer board. It appears they recognized the value of our possessions and profited from our misfortune. As they continued to inflate the bill and remained inflexible, they simply disposed of our items, claiming to have communicated via Whats-app. Despite our polite requests for a fair adjustment to the billing and payment arrangement, they chose to "dispose" of our belongings, which is a vague term to use. Surely, we have the right to know the whereabouts of our goods, as legally the ownership of the goods remains with us until a judgment is rendered. STAY AWAY FROM THESE PEOPLE! ANTON SEEMS POLITE AT FIRST AND HELPFUL BUT IT IS ALL A ****. Its like the other consumers are saying on Hello Peter ... Tricky contracts and ********* overcharging.
0 replies
26 months ago
FNB FALSE PROMISES ABOUT *****. THEY *****ELANT THEMSELVES.
I filed a complaint to FNB and hellopeter and nothing came of it. I am now going to try the Ombudsman of banks. Long enough banks are high and mighty and untouchable. Money was ****** out of my account on the 17th of January. After 100 calls and given the runarounds they conveniently waited till the 30 days to tell my claim is rejected and someone had access to my app. When it was money taken out from my card. As when they stopped the card the transactions stopped. FNB IS NOT SECURE. My friends told me ABSA, NEDBANK paid out when money was taken from their account. FNB MADE UP STUPID REASON NOT TO REPAY ME. There is not proof and on my bank app they claim they sent me a letter of rejection. STILL TODAY I RECEIVED NOTHING. I WILL POST A COMPLAINT EVERY DAY. This is hard working business money that was taken out of my account and FNB is untouchable. I am just a number!!!!! OUR COMPANY HAVE A GOOD TURNOVER AND NOW I WILL SHOP FOR ANOTHER BANK. Their app is a joke, their agents just give you script and no solution. You cannot get through to a proper person to talk to.
112 replies
26 months ago
OUTSURANCE WORSE INSURANCE - especially their liability insurance
I have been with Alexander Forbes for many years. Then for our business we were offered OUTsurance liability claim. At Alexander Forbes the process was so easy and pleasant. I can see this company is catering for the lower end. We had two incidents where we needed their expertise to handle an incident and it was shocking. This is how OUTsurance responds to clients: • When you call your broker you always feel like a ******** and they stop you and say they want to record you. Really bad customer service • We never had any reply from anyone after we presented them with paperwork • We had to follow up a few times and after a month they said they are now giving us an assessor. • The assessor made all kinds of promises. He said that he will go to the client and deal with him to see what was the damages. • Then they have another story they do not need to go and send an assessor we are their client • By then the client was so aggressive saying what kind of insurance do we have that no assessor came to see him • The assessor’s tone is aggressive, and personal and defensive • Till today this assessor never went to our client • Incident nr 2. We had to present a file on what happened. They took weeks to come back to say they cannot pay out. This after no assessor was sent out. • When we disputed the claim – they suddenly had someone call my partner to say they will go this afternoon – no one ever went • We asked legally to hear the recording of our first sign up – till this day nothing was ever sent to us • All of these companies in South Africa covers themselves and when it is your right to ask for your own correspondence they just ignore you • Legally it is our right to dispute why they not paying out as their reasoning was very random and would be twisted in a generic way not to commit to the claim • They offer embarrassing services on business level – and left us out to dry while have to face a very angry client. (hence we took the liability insurance) • They never communicate on email that shows any commitments • We demanded our letter of not wanting to pay out – and after a few days a generic letter was sent not being very specific • When you pin them down then cleverly they will tell you, we would have paid out if you took that extra cost on your premium • Their reports are generic to cover them legally • Their staff is untrained and in comparison to other insurance, uncultured As a business owner I realised that most companies, this specific insurance are milking us but legally have it covered in such a way not to pay out. I would definitely not recommend OUTsurance to anyone and you might not experience them in this shocking way as we did, unless you a homeowner, who never claims and holding your breath for that little payment they pay you back, but still making loads of money out of you. But the moment you need them to pay out - you might face the same situation as we did. Pure frustration and given the runaround constantly with no correspondence.
114 replies
26 months ago
FNB ****MING CONSUMERS NOT TO PAY OUT *****ALENT MONEY
I have had it with service providers in our country, especially banks. A friend of mine had a bad experience as well. it is like government they know you cannot really get close to them to get results. I recently had a bad experience with my insurance as well. All SA companies seem to have a legal department that sit day and night looking for loop holes. I have a business account with FNB. THEY SAY YOU TRULY KNOW HOW GOOD IS YOUR BANK - WHEN YOU REALLY NEED THEM. i was sitting one night to see money just going off my account. it was *****ulent transaction. I went on the FNB app and till today after 30 days no-one contacted me. I tried to call a few times. The only thing they did that night was to cancel my card. After a few phone calls and communication via the FNB app - the business banker told me the ***** department is closed. Miraculously a guy Kevin called me to tell me that he is available. LIES AFTER LIES. The consumer must not always believe the banks are all mighty. They are calculated lairs. This Kevin guy told me they cannot refund me for the *****ulent transaction - wait for the lie - FNB will not refund me for the *****ulent transaction as it was done on via my app. Then he started the "bull****" questions. Did anyone use your phone? How do you access your bank app? then he said mam the bank will not pay you out. I got really stressed and angry and told him - FNB did not bother to phone me back after 30 days. He then said it was under investigation., thats why. Which is again a stupid reply. I then said how was i suppose to know - i filed it on my app - no soul every rep****, not even an email. Your call center sent me to 100 transfers and i once held onto the phone for 1 hour. Tonight (i have screenshot) i was told the ***** center is closed , however after a few minutes this guy Keven gave me a call. Then Kevin **** to me saying that FNB cannot pay out as this was a transaction on my app and not via my card. Then i realised afterwards that if the *****sters had somehow miraculously had access to my phone app. How come they cannot ***** anymore money from me. FNB only stopped the card. And i told them from the beginning that they cloned my card somewhere. BUT THEY FOUND SOME SORT OF NONSENSE EXCUSE NOT TO PAY OUT. FNB actually stressed me out tonight and I realised they are not helpful at all. The ****mers stole R16k *****ulent from my account and they dictating to me on how it happened when i know it is not making sense. Kevin then got up tight with me and personal and raised his voice, when I got really stressed about FNB not wanting to pay out. So I have a business account with FNB and have a huge amount of turnover and FNB is not giving me the service as they suppose to provide and I am now strongly considering moving my business account over to another bank. Maybe standard bank or Nedbank. I personally think the superiority of FNB is making them become ****mers themselves. Taking bank costs money but have no solution for *****ulent transactions.
230 replies
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