Disappointed by the Signet Terrace toilet manager

My complaint is based on the action of a toilet cleaner at Signet Terrace everytime I am there she picks me out and excludes me from other patrons what disappoints me the most is that I reported this to the manager of the toiltets after speaking to him said I must go to tell the cleaner I spoke to Mr P because he wants her to shake a bit I could tell he was not interested to go and mediate he also took long to come . Strangely when he got there he is the one who shook a lot at some point he would selectively listen and responded to things that were not mentioned. Next thing I was told to go out without a burning issue I brought to him being solved