Poor Management and customer support

I would not recommend this business. I gave in my military jacket to be dry cleaned. After a week and a half and me going to the shop twice to collect my jacket, I am phoned to say they lost it. They offered to reimburse me, but it is a military item that is not bought off the shelf. What disappointed and frustrated me the most, was that I had to go to the shop a third time to try and speak to the manager. She never contacted me, nor the owner of the shop. A matter like this needs to be addressed by management. It is poor leadership to allow your employees to deal with a difficult situation like this.