SL
Silver-Lakes Laundry & Keycutting
Unclaimed Business
SL
Silver-Lakes Laundry & Keycutting
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMS
Melanie S
1 reviews | Active since Jan 2020
17 Dec 2022, 14:31
Poor Management and customer support
I would not recommend this business. I gave in my military jacket to be dry cleaned. After a week and a half and me going to the shop twice to collect my jacket, I am phoned to say they lost it. They offered to reimburse me, but it is a military item that is not bought off the shelf. What disappointed and frustrated me the most, was that I had to go to the shop a third time to try and speak to the manager. She never contacted me, nor the owner of the shop. A matter like this needs to be addressed by management. It is poor leadership to allow your employees to deal with a difficult situation like this.
Helpful (0)
|Replies (0)MS
Melanie S
1 reviews | Active since Jan 2020
17 Dec 2022, 14:31
Poor Management and customer support
I would not recommend this business. I gave in my military jacket to be dry cleaned. After a week and a half and me going to the shop twice to collect my jacket, I am phoned to say they lost it. They offered to reimburse me, but it is a military item that is not bought off the shelf. What disappointed and frustrated me the most, was that I had to go to the shop a third time to try and speak to the manager. She never contacted me, nor the owner of the shop. A matter like this needs to be addressed by management. It is poor leadership to allow your employees to deal with a difficult situation like this.
0
Replies (0)NN
Ntuthu-Nontu Ngubane
1 reviews | Active since Jan 2020
29 Sept 2022, 14:04
Very poor service at Silverlakes Laundry & Keycutting
Very poor poor service - Went there to do key cutting , had to return 3 times and the key cutter still couldn't get it right , the key could only open from the inside and couldn't open from the outside. What was sad was that after I drove there 3 times to give the key cutter a chance to get it right , eventually I went back the 4th time to request for my refund and he refused to give me back my money saying i must bring the proof of payment.
Helpful (0)
|Replies (0)NN
Ntuthu-Nontu Ngubane
1 reviews | Active since Jan 2020
29 Sept 2022, 14:04
Very poor service at Silverlakes Laundry & Keycutting
Very poor poor service - Went there to do key cutting , had to return 3 times and the key cutter still couldn't get it right , the key could only open from the inside and couldn't open from the outside. What was sad was that after I drove there 3 times to give the key cutter a chance to get it right , eventually I went back the 4th time to request for my refund and he refused to give me back my money saying i must bring the proof of payment.
0
Replies (0)