strongly recommend AGAINST this company especially in East London

ARROGANT CHILDISH LYING INEFFECTIVE A WASTE OF YOUR TIME AND MONEY

I strongly recommend AGAINST purchasing & using any DEFY appliances. My experience is that you will get **** to and treated like a major nuisance when you try to replace any simple parts. Especially by the branch in East London!!!! The manager there is an apathetic, arrogant childish & completely ineffective excuse of a salalry drain. Who has no concept of what a customer is let alone how to even speak nor treat them.

After their quote 7 -10 days working days, they change their story to 10-15 days & say You are lying about their quote timeline. Then after 17 days & your demand for your money back, suddenly they have received "the wrong part". Hello, it's just a microwave plate which you sent photos of the microwave model plate & of the plate itself. It is impossible to get it so wrong unless you are a complete *****. You requests for feedback are ignored, your requests to speak to the regional manager Corney are ignored Your emails to DEFY customers services get ignored. The manager harasses you with ridiculous phone calls "to record you" when you demand your money back. They take almost a full week to pay back some of your money. They short pay the refund, so the balance is ****** by them.

This company is as customer oriented as a hibernating toad in a bog