ST
Silvercap Trading
Unclaimed Business
ST
Silvercap Trading
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Electronics & Technology
#9NPS Score
0Unlikely
Ranking
#9
in Electronics & Technology
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Linda H
1 reviews | Active since Jan 2020
6 Feb 2024, 10:44
strongly recommend AGAINST this company especially in East London
ARROGANT CHILDISH LYING INEFFECTIVE A WASTE OF YOUR TIME AND MONEY I strongly recommend AGAINST purchasing & using any DEFY appliances. My experience is that you will get **** to and treated like a major nuisance when you try to replace any simple parts. Especially by the branch in East London!!!! The manager there is an apathetic, arrogant childish & completely ineffective excuse of a salalry drain. Who has no concept of what a customer is let alone how to even speak nor treat them. After their quote 7 -10 days working days, they change their story to 10-15 days & say You are lying about their quote timeline. Then after 17 days & your demand for your money back, suddenly they have received "the wrong part". Hello, it's just a microwave plate which you sent photos of the microwave model plate & of the plate itself. It is impossible to get it so wrong unless you are a complete *****. You requests for feedback are ignored, your requests to speak to the regional manager Corney are ignored Your emails to DEFY customers services get ignored. The manager harasses you with ridiculous phone calls "to record you" when you demand your money back. They take almost a full week to pay back some of your money. They short pay the refund, so the balance is ****** by them. This company is as customer oriented as a hibernating toad in a bog
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Linda H
1 reviews | Active since Jan 2020
6 Feb 2024, 10:44
strongly recommend AGAINST this company especially in East London
ARROGANT CHILDISH LYING INEFFECTIVE A WASTE OF YOUR TIME AND MONEY I strongly recommend AGAINST purchasing & using any DEFY appliances. My experience is that you will get **** to and treated like a major nuisance when you try to replace any simple parts. Especially by the branch in East London!!!! The manager there is an apathetic, arrogant childish & completely ineffective excuse of a salalry drain. Who has no concept of what a customer is let alone how to even speak nor treat them. After their quote 7 -10 days working days, they change their story to 10-15 days & say You are lying about their quote timeline. Then after 17 days & your demand for your money back, suddenly they have received "the wrong part". Hello, it's just a microwave plate which you sent photos of the microwave model plate & of the plate itself. It is impossible to get it so wrong unless you are a complete *****. You requests for feedback are ignored, your requests to speak to the regional manager Corney are ignored Your emails to DEFY customers services get ignored. The manager harasses you with ridiculous phone calls "to record you" when you demand your money back. They take almost a full week to pay back some of your money. They short pay the refund, so the balance is ****** by them. This company is as customer oriented as a hibernating toad in a bog
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Anonymous
1 reviews | Active since Jan 2020
19 Sept 2022, 14:06
Washing machine repair disappointment
I phoned on 6 Sep asking for repairs for my washing Machine (They are Defy agents) and was told to watsap machine picture and problems, which I did. I was told that day when the technician looked at our machine we would be sent quote for repair. I had to ask a few times for the quote and eventually got one 8 days later and I told them to go ahead but as of today, 13 days later, my machine has still not been repaired.
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Anonymous
1 reviews | Active since Jan 2020
19 Sept 2022, 14:06
Washing machine repair disappointment
I phoned on 6 Sep asking for repairs for my washing Machine (They are Defy agents) and was told to watsap machine picture and problems, which I did. I was told that day when the technician looked at our machine we would be sent quote for repair. I had to ask a few times for the quote and eventually got one 8 days later and I told them to go ahead but as of today, 13 days later, my machine has still not been repaired.
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