Washing machine repair disappointment

I phoned on 6 Sep asking for repairs for my washing Machine (They are Defy agents) and was told to watsap machine picture and problems, which I did. I was told that day when the technician looked at our machine we would be sent quote for repair. I had to ask a few times for the quote and eventually got one 8 days later and I told them to go ahead but as of today, 13 days later, my machine has still not been repaired.