Active since Oct 2013
11
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11 reviews43 months ago
Washing machine repair disappointment
I phoned on 6 Sep asking for repairs for my washing Machine (They are Defy agents) and was told to watsap machine picture and problems, which I did. I was told that day when the technician looked at our machine we would be sent quote for repair. I had to ask a few times for the quote and eventually got one 8 days later and I told them to go ahead but as of today, 13 days later, my machine has still not been repaired.
0 replies
54 months ago
WireIt is the cause of our "load-shedding"
Almost as bad as Eskom with having no electricity except not load shedding but no token received. Bought R600 electricity on APP at 05h55 this morning and as yet, 5 hours later, I still have not received the token. After no electricity for a couple hours, had to go out and buy electricity from the shop, so not only has the R600 been spent but more had to now be spent to get electricity on. I have emailed and had no response and as I type this, I have been waiting for someone to answer the phone for half an hour with no success. Absolutely shocking service.
0 replies
59 months ago
Clicks is definitely not a "click" away from receiving your order
I do a lot of online shopping and must say Clicks online (my first online purchase with Clicks) has been the poorest service yet. It states 1-3 working days with just one click but it has now been 11 days and still no order received. They don't even know where it is even though its paid for. I have phoned twice and sent numerous emails but no success. Today I get told after giving reference number of my complaints they are still awaiting feedback from courier company. Really! 11 days and still waiting to hear from courier company where my paid for parcel is. I have now requested money back and guess what??? What another 4 days for that. So 11-15 days later and no product or refund but were very quick to take the money when order was placed. Will definitely not be using Clicks online again.
0 replies
59 months ago
Cannot disconnect Showmax and keep getting charged
So besides being cut off in Feb for account non-payment when my account was actually in credit (even after apologies and reconnecting I have chosen to stay disconnected and get my viewing pleasure from another service provider) they are taking money off for Showmax. I never paid for showmax as I was premium subscriber but as it turns out when you cancel DSTV they don't cancel your Showmax (even though linked to your DSTV) and they don't inform you of this. I have been trying for over a month now to cancel my showmax but to no avail. I was credited for the payments that have been taken off since disconnection last week but again now for this month the Showmax has been charged. I keep being told I have to do this myself but as I have told everyone I have contacted I cannot do this because on the system it is "greyed out" where it states request cancellation and its states free service. The online chat feedback I get is that there is a technical problem in performing this function and it will be escalated but I get no feedback and I keep being charged. Totally unacceptable. How can I de-register from Showmax?
53 replies
78 months ago
Good old fashion service
Have dealt with staff at Rafi's 3 times over the past month and am impressed at their professionalism and product knowledge and most of all the competitive pricing. Well done Raffi's. #BlackFriday
0 replies
78 months ago
Telkom Fairytails continue
Second review in a month and still no solution. Not even a response from the first review. 8 phone calls later and still line has not been moved. Each phone call informs me that the order was cancelled. No-one knows who the mysterious technician is who keeps saying "the order was cancelled by the customer". Each time I am told it is rectified and I will be contacted and the vicious cycle starts again. Well done Telkom, you live up to your bad reputation. #BlackFriday
0 replies
78 months ago
Telkom Fairytales
I wish there was on option for no stars because 1 star is too high for Telkom! Placed order for line to be moved online about a 6 weeks prior to move to make sure all was done in time. Got reference and was told a consultant would phone within 2 working days. Well that did not happen so I phoned to query and was told the online order was never placed so went through the whole process again but now via telephone and again got reference and was told the line would be moved between 4-8 Nov. It has not yet been moved so I called today: 1st phone-call I was told limited access and they could not help me I would be phoned back which never happened: 2nd phone-call I was told the technician cancelled the order and I would have to place another order to which I was not a very happy customer so the phone was put down(not by me). Hence to say the person who answered my 3rd phone call got the brunt of my unhappiness. I was then told that there was an order pending but technician had not allocated dates yet and I would have to wait. So 3 phone calls in one day and I got a different story each time. I was also told when I placed the order the dates it would be done but during today's 3rd call they told me they cannot give dates so they don't know why I was given dates when I placed the order. So having planned in advance does not help when it comes to Telkom because many weeks and phone calls later I have no phone line and have no idea when I will have a phone line.
0 replies
79 months ago
Shocking service and not receiveing paid for items
I place a large order and 2 items did not arrive in the box. The one indicated no stock but the other more expensive item indicated they sent it. This was 2 weeks ago and after phoning them and emailing them with pictures of what was in the box I have still not received the more expensive item or been refunded. The cheaper item I was given a voucher for the same value but not for the second item. I have emailed 3 times and phoned 4 times and each time it is like I am logging the complaint for the first time. Each and every time I get the same words "there is nothing on the system so I will have to check with the warehouse and then call you back" and guess what...I have as yet never been called back. Yesterday I even asked the guy if they have a script they work from because they all say the same thing and no-one knows about my issue even though, as I said, I have mailed 3 times and phoned 4 times. I have no idea how to get my item or a refund of R599??
105 replies
119 months ago
Not getting what you are expected to pay for
<p>I had fibre optic connected 26 May and got my first account 3 days ago. A wopping R1733(my package meant to be R799). Firstly I was not told that copper line gets paid after yuo use it and fibre gets paid before you use it so I have to pay for June and July in one month which I feel they should have warned me before hand(who has this kind of money in one month). Then my biggest issue is that they want to charge me this but I am yet to get a consistent 10mbps which they want me to pay for. At times the line only runs at 0.38mbps and only occasionally it gets to 9.35mbps but generally every night it runs between 0.38 to 6mbps. Fibre optic is meant to be fast and not meant to dip. How can they expect me to pay for a service I am not getting! In a month I have hyad to phone them 3 times already for it not working at all and someone has actually had to come out as well. In just a month so much problems. </p>
159 replies
126 months ago
What's the use of 4 years guarantee
After 5 months(which is shocking to start with), the washing machine started making terrible sounds. Got hold of them and they sent agents out (5/11/2015). Apparently needs new drum and needed part ordered. Well haven't seen or heard from them again. Emails don't get responded to. It's been a month and a half and I've got nothing. The sad thing was I was warned to not move away from the older trusted brands. Imagine the problems I'm going to have with this machine of this is what's happening after a few months AND I can't get it fixed.
75 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
8 (72.72727272727273%)