Player Alert: Faulty Slot Machines at Silver Star Casino

I’d like to share my recent experience at Silver Star Casino so that other players are aware and can protect themselves.

Last month, I played on a few slot machines and appeared to win what looked like a mystery payout. A few weeks later, I was surprised to receive a call from a casino representative, Josef, who informed me that the payout was apparently not mine — they claimed it was another player’s winnings that had not been cashed out due to a machine fault.

According to the casino’s investigator, the previous player’s session had been terminated, and when I started playing, the machine incorrectly credited me with their payout. This was the first time I had ever heard of a faulty slot machine being in play on the casino floor.

I requested to view the surveillance footage and to understand exactly how this error occurred. Unfortunately, the casino has not taken responsibility for the situation, and staff members Koketso and Koketsi were unable to assist with viewing the footage. Instead, they demanded repayment and blocked my player card several times, which I feel is highly unprofessional and *********.

I’m sharing this to raise awareness among other players: please be cautious when using slot machines, and don’t hesitate to ask for clear explanations if something doesn’t seem right. Casinos should ensure that all machines in use are functioning properly and that players are treated fairly when technical issues occur.