poor and no caring for patient.

my daughter has been at the Silverton clinic since 7:00 till now is 15:55 she is not yet attended, she was told they can't find her file. when i phone to follow up, the nurse told me she was busy they had 2 emergencies, my question is does it means they only have 2 nurses to assist patient? and is it possible to attend emergency for the whole 8 hours. i see like no one want to take responsibility Nurse Kalfy and Gladys could not help. the child has been in the clinic for 8 hours, she is bleeding, she haven't eaten since she early in the morning.