Disappointed 😡

I’m so dissatisfied and disappointed with Simba Chips , I bought a packet of Smoked beef only to find that it’s just potatoes with no flavour at all not even salt. I wrote to them and explained what happened, the promised to send someone to fetch the sample. I waited for that someone while I was waiting boom I got an email from them stating that they have resolved the matter. I don’t know how they managed without a sample. I wrote an email to them but they never I feel as they are playing hide and seek with me.I demand an explanation and a compensation from them.