Stay Away from Simmons

A few years ago, I purchased a Simmons mattress and base from Dial-a-Bed. I weigh approximately 75kg, and my wife is considerably lighter. Not long after receiving the mattress, I noticed sagging on my side. We followed the manufacturer’s instructions to rotate and flip the mattress monthly, but the sagging reappeared within a week of each rotation.

In an attempt to resolve the issue, I placed a board between the base and the mattress, which offered temporary relief. However, the problems persisted. The centre of the mattress became a raised point, sloping down toward the sides—lying on it felt as though one was sliding off.

I contacted Dial-a-Bed, who referred me to a Simmons representative. Upon inspection, he immediately noted the board and informed me that we had been supp**** with the incorrect base. The base was replaced, but the mattress issues continued. I called the representative again, and after another inspection and measurements, he confirmed the mattress was sloping and recommended a replacement.

Unfortunately, the same problems emerged with the new mattress. We followed the same rotation process, and once again, a Simmons representative came to inspect it. During the visit, he casually asked my wife whether we intended to post a review on Hello Peter. That prompted me to check the platform—and to my surprise, I found over 30 one-star reviews describing issues nearly identical to ours.

Eventually, Simmons collected the mattress for factory inspection. I was later informed that no fault had been found, and the mattress was returned to us.

If you're considering purchasing a Simmons mattress, I strongly advise against it. Based on my experience—and the many similar complaints from other customers—the product quality and after-sales support fall far short of expectations.