SS
Simola spa & hotel
Unclaimed Business
SS
Simola spa & hotel
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Frequently Asked Questions About Simola spa & hotel
Simola spa & hotel has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Simola spa & hotel across 2 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAF
Alastair F
1 reviews | Active since Jan 2020
7 May 2025, 13:32
Simola not friendly and em pathetic
So I went for a round of golf at Simola Golf Course on Saturday, 26 April 2025, with a golf group. In the morning, as I exited the Pro Shop, I slipped and fell on the small downhill outside the entrance/exit, resulting in injuries to my right shoulder, lower back, both elbows, right wrist, and pinkie finger. My Samsung S24 FE device was also completely damaged and rendered inoperable. One of the outside staff members standing nearby appeared to be grinning rather than offering assistance. I immediately suggested placing signage to warn patrons of the slippery conditions and providing a mat for safety. Following the incident, I proceeded to breakfast at the halfway house with Francois Haasbroek and Lukas. After breakfast, I reported the matter to the Pro Shop, where a staff member assured me they would notify the Club Pro on duty. The Club Pro then informed me that the manager on duty needed to be involved. Despite nearly 40 minutes passing since my fall, no signage or mat had been placed in the affected area. The hotel manager later expressed her apologies, stating that Simola could not accept responsibility since the fall occurred outside the building. She told me that vomit had been cleaned from the area earlier at around 8h30 and my incident occurred after 10am, so that could not have been the cause of my fall. To me the cleaning process evidently left the surface slippery, leading directly to my accident. She herself said it would dry up as the sun came out. So wet stayed wet, it didn't dry. Where is their health and safety knowledge seeing that no warning signage was posted at the time, despite the clear potential hazard especially since she says the area is part of their daily inspection and they had no incidents before. I heard that others also slipped in the same location, guys from the group I was with. Only after I reported my fall was signage placed and a mat provided—a full 40 minutes after my accident, which was far too late in my case. So just want to extend a warning to Simola patrons, be extremely careful of where an incident occurs, because they clearly do not empathise and do not accept any responsibility and will not offer any sign of good faith. Just, sorry but it was your own fault but please come again so we can have more of your money. But it is what is is, no worries to fight for what you think is right and ethical behaviour.
Helpful (0)
|Replies (0)AF
Alastair F
1 reviews | Active since Jan 2020
7 May 2025, 13:32
Simola not friendly and em pathetic
So I went for a round of golf at Simola Golf Course on Saturday, 26 April 2025, with a golf group. In the morning, as I exited the Pro Shop, I slipped and fell on the small downhill outside the entrance/exit, resulting in injuries to my right shoulder, lower back, both elbows, right wrist, and pinkie finger. My Samsung S24 FE device was also completely damaged and rendered inoperable. One of the outside staff members standing nearby appeared to be grinning rather than offering assistance. I immediately suggested placing signage to warn patrons of the slippery conditions and providing a mat for safety. Following the incident, I proceeded to breakfast at the halfway house with Francois Haasbroek and Lukas. After breakfast, I reported the matter to the Pro Shop, where a staff member assured me they would notify the Club Pro on duty. The Club Pro then informed me that the manager on duty needed to be involved. Despite nearly 40 minutes passing since my fall, no signage or mat had been placed in the affected area. The hotel manager later expressed her apologies, stating that Simola could not accept responsibility since the fall occurred outside the building. She told me that vomit had been cleaned from the area earlier at around 8h30 and my incident occurred after 10am, so that could not have been the cause of my fall. To me the cleaning process evidently left the surface slippery, leading directly to my accident. She herself said it would dry up as the sun came out. So wet stayed wet, it didn't dry. Where is their health and safety knowledge seeing that no warning signage was posted at the time, despite the clear potential hazard especially since she says the area is part of their daily inspection and they had no incidents before. I heard that others also slipped in the same location, guys from the group I was with. Only after I reported my fall was signage placed and a mat provided—a full 40 minutes after my accident, which was far too late in my case. So just want to extend a warning to Simola patrons, be extremely careful of where an incident occurs, because they clearly do not empathise and do not accept any responsibility and will not offer any sign of good faith. Just, sorry but it was your own fault but please come again so we can have more of your money. But it is what is is, no worries to fight for what you think is right and ethical behaviour.
0
Replies (0)CM
CAT M
1 reviews | Active since Jan 2020
11 Apr 2021, 13:52
A Grand family vacation - words cannot describe our fabulous experience
Upon arrival at this luxurious holiday retreat we were welcomed by Patrick and he set the standard very high! We have received nothing but excellent service from this hotel from arrival to departure. We would like to thank all the staff that dealt with us during our stay, particularly Patrick , Charmaine, Operational Manager Roxanne, Housekeeping Manager Melissa you have made our stay behind special. I would like to encourage everyone looking for a perfect stay vacation to choose Simola! We have thoroughly enjoyed our stay, the facilities , the staff , the view and most of all their respect that they display for their clients is admirable. To all the Directors of this Hotel / Resort - Grandma, mom , dad and children had a desirable and fun vacation and can't wait to return! You deserve each star , on this review...
Helpful (0)
|Replies (0)CM
CAT M
1 reviews | Active since Jan 2020
11 Apr 2021, 13:52
A Grand family vacation - words cannot describe our fabulous experience
Upon arrival at this luxurious holiday retreat we were welcomed by Patrick and he set the standard very high! We have received nothing but excellent service from this hotel from arrival to departure. We would like to thank all the staff that dealt with us during our stay, particularly Patrick , Charmaine, Operational Manager Roxanne, Housekeeping Manager Melissa you have made our stay behind special. I would like to encourage everyone looking for a perfect stay vacation to choose Simola! We have thoroughly enjoyed our stay, the facilities , the staff , the view and most of all their respect that they display for their clients is admirable. To all the Directors of this Hotel / Resort - Grandma, mom , dad and children had a desirable and fun vacation and can't wait to return! You deserve each star , on this review...
0
Replies (0)