AF
Alastair F
Active since Apr 2009
52
Reviews
0
Industries
Reviews
52 reviews6 months ago
FNB Premier banking is a disappointment.
I am an FNB Home Loan customer and have noticed that I am not receiving the eBucks rewards I believe I am eligible for. I contacted FNB on secure chat and was transferred to ebucks helpline and no response in more than 45 minutes. I called the general helpline and the premier helpline as I am a premier banking account holder, but both lines just cut off after you get authenticated. This is unacceptable from FNB and extremely frustrating. There is no actual extra attention for upgrading to premier banking, there is supposed to be a "Contact my baker" button online or on the app, but this is also not available. Even the premier email box has been closed.
53 replies
11 months ago
Simola not friendly and em pathetic
So I went for a round of golf at Simola Golf Course on Saturday, 26 April 2025, with a golf group. In the morning, as I exited the Pro Shop, I slipped and fell on the small downhill outside the entrance/exit, resulting in injuries to my right shoulder, lower back, both elbows, right wrist, and pinkie finger. My Samsung S24 FE device was also completely damaged and rendered inoperable. One of the outside staff members standing nearby appeared to be grinning rather than offering assistance. I immediately suggested placing signage to warn patrons of the slippery conditions and providing a mat for safety. Following the incident, I proceeded to breakfast at the halfway house with Francois Haasbroek and Lukas. After breakfast, I reported the matter to the Pro Shop, where a staff member assured me they would notify the Club Pro on duty. The Club Pro then informed me that the manager on duty needed to be involved. Despite nearly 40 minutes passing since my fall, no signage or mat had been placed in the affected area. The hotel manager later expressed her apologies, stating that Simola could not accept responsibility since the fall occurred outside the building. She told me that vomit had been cleaned from the area earlier at around 8h30 and my incident occurred after 10am, so that could not have been the cause of my fall. To me the cleaning process evidently left the surface slippery, leading directly to my accident. She herself said it would dry up as the sun came out. So wet stayed wet, it didn't dry. Where is their health and safety knowledge seeing that no warning signage was posted at the time, despite the clear potential hazard especially since she says the area is part of their daily inspection and they had no incidents before. I heard that others also slipped in the same location, guys from the group I was with. Only after I reported my fall was signage placed and a mat provided—a full 40 minutes after my accident, which was far too late in my case. So just want to extend a warning to Simola patrons, be extremely careful of where an incident occurs, because they clearly do not empathise and do not accept any responsibility and will not offer any sign of good faith. Just, sorry but it was your own fault but please come again so we can have more of your money. But it is what is is, no worries to fight for what you think is right and ethical behaviour.
0 replies
17 months ago
Warning: Mr D is absolutely useless after they have your money
So I have placed numerous email complaints to Mr D Food regarding @iCides that become invalid and my credit being voided for no reason. Then I'm told that the void was done so I could reuse the WiCode which is **** cos it doesn't work. Eventually they tell me to ask my bank why the WiCodes don't work. How the heck can I ask my bank why Mr D Food's WiCodes don't work, this is completely idiotic. Mr D Food Support is absolutely useless and if they IT specialists, they should stay where they are cos they don't know what they are doing. I give up because I can't stress over idiots who don't listen or understand. Simplest solution, don't use Mr D again.
0 replies
18 months ago
Mr Delivery a farce
On 2024/10/26 I placed an order for Wason thru Mr D. I received the wrong items and the refund was rejected. I clearly show with images that the order wad wrong. Nthabeleng.M (Mr D Food ) rejected the order saying the correct items were delivered. This person did clearly not look at the images.
0 replies
19 months ago
FNB bonus slow lounge is a hoax
FNB travel and slow lounge is absolutely the worst. So I book my flights on ebucks travel using my FNB Aspire credit card, which I have had for more than 15 years. My bonus slow lounge access does not get activated at all, and this has happened twice with me already. I call them on 087 587 2835, a total of 4 times totalling 47 minutes and get transferred from pillar to post and no-one can resolve this. So I spent almost R6000 on ebucks travel on 2024/09/17 for 2 flights and don't get my slow lounge benefit. This is ******* from FNB.
53 replies
20 months ago
Bonitas DCB absolutely disgusting
The Bonitas DCB department is probably the worst customer department I have ever had to deal with. I have an authorization for a back and neck programme. They were sent an email on 2024/08/08 and till today 2024/08/20 they have not responded. Today I called them on 0860105104 an spoke to Tahliq, while still talking he just transferred me to the switchboard and there Elizabeth transferred me to Bonitas.
106 replies
22 months ago
After elections the DA and CoCT show the residents do not matter
Our neighborhood has a burst pipe which is affecting numerous homes in the area, leaving us without water. On 8 July I logged a incident with ref 9117670514, the CoCT came and shut off the water to the community early morning and did not work on the issue all day. On 9 July 2024 at -09h02 I got a call from CoCT water, Parow depot, Jonathan 0873509636. Asked me if the water was still off. Told him since yesterday and nobody was out to repair. He said their plumbing contractor will repair this morning and get the water back on. He sounded a bit iffy, so I'm very skeptical. At 09h28 my incident was set to closed. At 09h30 I call the 0873509636, got connected to the water call centre, where a helpful guy assisted me. He said he did not know where Jonathan got that information. The individual incidents logged by residents were closed and Notification number 1021036460 is logged at the depot. It has been sent to Hillstar Water Depot will attend and on the system the timeslot to work on the issue is 11am on 9 July 2024. He cannot guarantee service restored today. I would bet if this issue happened before the elections our problem would be sorted, but just goes to show, the DA doesn't really care. Our DA ward councilor, Jacqueline Visser, from my personal experience never assisted this community.
0 replies
24 months ago
CoCT is a farce
The CoCT says "The city that works for you" What a load of *******, it's more like "The city that let's it do the work for them" I had two reference numbers which related to my problem: 2024/03/07 I logged a case 9117021583 and the call centre confirmed it is probably on the city side. 2024/03/08 I logged a case 9117029993 and the call centre confirmed it is probably on the city side. When I closed the stopcork in my property the water meter keeps running, but it stops when the tap on the meter is closed. This leak must have started during the night of Saturday 2024/04/06 and the meter reading increases rapidly and water comes up from under the ground, so the leak must be bad. 2024/04/08 at around 11am a CoCT contractor came out, 2 guys. I showed them that when I close the stop tap on my property the water meter keeps running, but it stops when the tap on the meter is closed. The 1 guy came into my property and put his hand down onto the stopcork in my property and came to the conclusion that the stopcork is the problem. To me this is unacceptable and no proof of where the leak is. The stopcork is 52cm below the ground and has a drain pipe around it that presses up against the stopcork. This pipe over the stopcork was inserted in 2022 by the CoCT when I had a similar leak and it was eventually found on the COCT's side being more than 1 leak. I eventually got a private plumber out that dug up and found the leak to be on the CoCT side. The short piece of polycarb pipe connected to the stopcork had cracked and broke. A CoCT tem showed up about 1.5 hours after the plumber had fixed everything. My 1 question is, why send guys to check the meter when an underground leak is reportd. The team that came late should have been the 1st to be sent out. The CoCT adimtted this is their rsponsibility. Now they just ignoring me when I want my paving reinstated by them, because the fault was actually something they had to fix. I've went as far as emailing the mayor and premiere, and my ward councilor is of no use at all. So who do I turn to now, because the CoCT and DA are just full of empty promises? Election will definitely take a lot of deep thought.
0 replies
26 months ago
Origin5 contravening the POPI ACT????
I would like to know where Origin5 get my personal information. I got a call from an insurance company offering me a quote, when i asked where they got my information from the agent told me Origin5. If this is so then they are infringing the POPI Act, as I have never had any dealing with them and didn't even know who they were.
0 replies
27 months ago
Hyperli may be a ****
I purchased a product 4 times in error [Order #543925] on 31 January 2024. I immediately requested a refund, and 6 days later still no communication from Hyperli and they don't have a call centre you can contact.
0 replies
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4 Star
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3 Star
1 (1.9230769230769231%)
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5 (9.615384615384615%)
1 Star
46 (88.46153846153847%)