A complaint is an opportunity to cement a client for life handled properly; Marketing 101

We returned to Simons a week ago after a very enjoyable meal end January with Los Angeles guests. On 30th March my wife made a reservation with a visitor from Vancouver. As it was now crowded we decided to sit outside on the terrace. Blankets were provided & Rutendo looked after us well. The food this day was 1 star at best. My beef burger was tasteless my wife's chicken burger was tough and the fish of the day was also tasteless. The calamari starter was ok but breaded. The wine local Merlot was good. Admittedly the staff were very busy but alll three of the mains were really of very poor quality. We are all keen on cooking and would not return based on this experience. R900 was way over the top for this quality. On calling in , may wife was offered a glass of wine on the house when we next return. They can save the wine, we shall not be returning!