Sloppy Service

Since ordering wine with SIMONSIG on 24 May 2020 I have had nothing but stress with receiving my order. 

I am aware of backlog as a result of the lockdown. However I am really very dissatisfied with the lack of service and communication I have received. 

I will put in dates and (#) for names of people as I am not in the business of naming and shaming individuals, chain of command within the structure can deal with that! I spoke to in the following, the issues and what I expect. 

I received an e-mail from SIMONSIG assuring me my order of 12 *2 boxes of GSM have been sent through to Cloud Logistics and to deal with them from that date. 

On 6/6/2020 I checked the status of my order saying that it is indeed a shipment from CPT to JHB of 4 boxes. 

On Monday 8/6/2020 I tracked it again and nothing had changed. I then phoned Cloud Logistics Cape Town. Spoke to # at 10:52am who referred me to # whom I believe was at the doctor. # assured me that he would get back to me about my delivery. 

Hours later, nothing! I phoned # and his phone was off. Phoned Cloud logistics again at 13:28. I spoke to a lady, I cannot remember her name. She gave me another Cloud logistics employee #' number. Mind you, I had things to attend to that day and the time after that.

Placed a call to # asking what was happening because I am attempting to track my parcel but to no avail. # was very polite and accommodating took my details and said that I could possibly expect my parcel on Tuesday 9/6/2020. 

I waited and nothing arrived. I asked for the address to be changed because I was no longer going to be at the original address. # obliged. I kept communicating with # about the arrival he said he has only received 2 boxes of the 4 that were to arrive. 

He said that I should communicate with # which I did about those 2 boxes for delivery.

Later that evening, I spoke to # from tasting room (SIMONSIG) after taking the matter up with # from Cloud logistics in Cape Town at 17:33 on 10/6/2020 informing him that I had only received half of what I had paid for in full! He told me to send proof and it would be dealt with the following day. 

# from could logistics cape town phoned me to leave a voice message later that evening of the 10/6/2020 to tell me it had not been shipped but he would attend to it, "not to worry".

The first order of 2 was finally received at 15:10pm on Thursday! Delivered by another # and signed for by my sister. However, my order was indeed incomplete! 2/4 boxes arrived.

It is now 17/6/2020 and I still have not received the other 2 boxes of GSM wine ordered and paid for in full on 24 May 2020. 

I have never dealt with this much incompetence and I honestly cannot tell you how frustrating this has all been. 

The remedy I seek at this point is some kind of compensation from SIMONSIG of money wasted on phone calls, unanswered e-mails and wherever this went wrong and a written and signed apology. 

R1 200 was paid by me in full with no query. Yet when I must receive my paid for service it is done in an unprofessional and sloppy manner. That is completely unacceptable! I should not have to chase anyone for a delivery or to make sure that my order is full and complete.

Today is now 19/6/2020 and still zero response from SIMONSIG! Why must my life stop to accommodate a delivery I paid for that never arrives!? WHERE is my missing delivery!?