LM
Lebohang M
Active since Jun 2020
3
Reviews
0
Industries
Reviews
3 reviews71 months ago
FRAUDULENT ACTIVITY
Here is Vodacom at it AGAIN!!! WHY are you subscribing me to things I DID NOT give consent or any kind of authorization to? WHAT kind of fraudulent activity is Vodacom up to now!? I received a text at 11am telling me about a video play subscription with information about a pin to enter and so forth. Then another text a minute later saying that it is now active. WHERE did I 1. Subscribe 2. Enter or reply with any confirmation with the details you sent!? 3. Explicitly accept any terms and Conditions? This cannot even be a mistake on my part because I have never accessed any service that requires a monthly fee! I ONLY use this Vodacom number to access whatsapp NOTHING else! Now there are no consultants to answer phones and fix this issue. I cannot stand Vodacom and their millions of irrelevant messages they send throughout the day with advertising about things I care nothing about. Now they're committing fraud!!!? FIX IT! I'm sick of this mess!
315 replies
71 months ago
Unacceptable lack of service
Cloud logistics (used by SIMONSIG) has given me the run around, false promises on ETA and just a general lack of concern about service delivery. I am aware of backlog as a result of the lockdown. However I am really very dissatisfied with the lack of service and communication I have received or not received actually. I will put in dates and (#) for names of people I spoke to in the following, the issues and what I expect. I received an e-mail from SIMONSIG assuring me my order of 12 *2 boxes of GSM have been sent through to Cloud Logistics and to deal with them from that date. On 6/6/2020 I checked the status of my order saying that it is indeed a shipment from CPT to JHB of 4 boxes. On Monday 8/6/2020 I tracked it again and nothing had changed. I then phoned Cloud Logistics Cape Town. Spoke to # at 10:52am who referred me to # whom I believe was at the doctor. # assured me that he would get back to me about my delivery. Hours later, nothing! I phoned # and his phone was off. Phoned Cloud logistics again at 13:28. I spoke to a lady, I cannot remember her name. She gave me another Cloud logistics employee's #' number. Mind you, I had things to attend to that day! Placed a call to # asking what was happening because I am attempting to track my parcel but to no avail. # was very polite and accommodating took my details and said that I could possibly expect my parcel on Tuesday 9/6/2020. I waited and nothing arrived. I asked for the address to be changed because I was no longer going to be at the original address. # obliged. I kept communicating with # about the arrival he said he has only received 2 boxes of the 4 that were to arrive. He said that I should communicate with # which I did about those 2 boxes for delivery. Later that evening, I spoke to # from tasting room (SIMONSIG) after taking the matter up with # from Cloud logistics in Cape Town at 17:33 on 10/6/2020 informing him that I had only received half of what I had paid for in full! He told me to send proof and it would be dealt with the following day. # from could logistics cape town phoned me to leave a voice message later that evening of the 10/6/2020 to tell me it had not been shipped but he would attend to it, "not to worry". The first order of 2 was finally received at 15:10pm on Thursday 11/6/2020! Delivered by another # and signed for by my sister. However, my order was indeed incomplete! 2/4 boxes arrived. It is now 17/6/2020 and I still have not received the other 2 boxes of GSM wine ordered and paid for in full on 24 May 2020. I have never dealt with this much incompetence and I honestly cannot tell you how frustrating this has all been. I have spent extra in phone bills attempting to find out where my remaining order is where it got lost, how and why when all 4 boxes were ordered on the same day with the same order number. They're track my parcel system doesn't even work! This is completely unacceptable! I should not have to chase anyone for a delivery or to make sure that my order is full and complete. Today is now 19/6/2020 and still zero response from Cloud logistics. Instead, I must phone them and they're phones have just been ringing! Where is the communication? When they do communicate, they mislead you. Something must be done! You cannot run a business so carelessly.
105 replies
71 months ago
Sloppy Service
Since ordering wine with SIMONSIG on 24 May 2020 I have had nothing but stress with receiving my order. I am aware of backlog as a result of the lockdown. However I am really very dissatisfied with the lack of service and communication I have received. I will put in dates and (#) for names of people as I am not in the business of naming and shaming individuals, chain of command within the structure can deal with that! I spoke to in the following, the issues and what I expect. I received an e-mail from SIMONSIG assuring me my order of 12 *2 boxes of GSM have been sent through to Cloud Logistics and to deal with them from that date. On 6/6/2020 I checked the status of my order saying that it is indeed a shipment from CPT to JHB of 4 boxes. On Monday 8/6/2020 I tracked it again and nothing had changed. I then phoned Cloud Logistics Cape Town. Spoke to # at 10:52am who referred me to # whom I believe was at the doctor. # assured me that he would get back to me about my delivery. Hours later, nothing! I phoned # and his phone was off. Phoned Cloud logistics again at 13:28. I spoke to a lady, I cannot remember her name. She gave me another Cloud logistics employee #' number. Mind you, I had things to attend to that day and the time after that. Placed a call to # asking what was happening because I am attempting to track my parcel but to no avail. # was very polite and accommodating took my details and said that I could possibly expect my parcel on Tuesday 9/6/2020. I waited and nothing arrived. I asked for the address to be changed because I was no longer going to be at the original address. # obliged. I kept communicating with # about the arrival he said he has only received 2 boxes of the 4 that were to arrive. He said that I should communicate with # which I did about those 2 boxes for delivery. Later that evening, I spoke to # from tasting room (SIMONSIG) after taking the matter up with # from Cloud logistics in Cape Town at 17:33 on 10/6/2020 informing him that I had only received half of what I had paid for in full! He told me to send proof and it would be dealt with the following day. # from could logistics cape town phoned me to leave a voice message later that evening of the 10/6/2020 to tell me it had not been shipped but he would attend to it, "not to worry". The first order of 2 was finally received at 15:10pm on Thursday! Delivered by another # and signed for by my sister. However, my order was indeed incomplete! 2/4 boxes arrived. It is now 17/6/2020 and I still have not received the other 2 boxes of GSM wine ordered and paid for in full on 24 May 2020. I have never dealt with this much incompetence and I honestly cannot tell you how frustrating this has all been. The remedy I seek at this point is some kind of compensation from SIMONSIG of money wasted on phone calls, unanswered e-mails and wherever this went wrong and a written and signed apology. R1 200 was paid by me in full with no query. Yet when I must receive my paid for service it is done in an unprofessional and sloppy manner. That is completely unacceptable! I should not have to chase anyone for a delivery or to make sure that my order is full and complete. Today is now 19/6/2020 and still zero response from SIMONSIG! Why must my life stop to accommodate a delivery I paid for that never arrives!? WHERE is my missing delivery!?
0 replies
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3 (100%)