Stealing from pensioners

Ordered a Portable handheld travel steamer. Order number #1495 EFT R167.99 was confirmed on 19 May 2021 and it was on its way. 2 weeks later I received a email informing me that the product has been recalled because they had complains about it. Have send emails asking to have the product or my money returned, no reply on any of my emails. Please warn people about this company. They stole my money, I am a pensioner and had to save to buy this. Now I do not have my steamer or my money?