Simply Financial Services
4.1|99 reviews
SM
Sibongiseni M
1 reviews | Active since Member
02 Dec 2025, 13:36
****
Its a SCAAAAM. I do not know how they access my persal. A policy was opened deducting from me for an old lady its been years and your excuse is BROKERS. I have sent an email from sibongisenimhana@gmail.com with docs proving that policy ADESTE220324MQO is not mine .If i do not receive the money today I will deal with you.
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Replies (53)Simply Financial Services's replyOfficial
10 Dec 2025, 08:24Good day,
Thank you for your feedback regarding Policy ADESTE220324MQO. We understand the seriousness of your complaint and the frustration you experienced by the unauthorised premium deductions. We sincerely apologise for this error, which occurred because the incorrect persal number was linked to this policy. We acknowledge that the reliance on outdated or incorrect broker information should not have impacted you.
Resolution ConfirmationWe confirm that we have completed our investigation and have taken the following action:
We trust that the matter is now fully resolved with the refund paid. If you have any further queries regarding the proof of payment or require additional assistance, please contact us directly at admin@simply.co.za.
Sincerely,Louise Newitt
Head of Servicing & Compliance
Simply Financial Services (Pty) Ltd
Thank you for your feedback regarding Policy ADESTE220324MQO. We understand the seriousness of your complaint and the frustration you experienced by the unauthorised premium deductions. We sincerely apologise for this error, which occurred because the incorrect persal number was linked to this policy. We acknowledge that the reliance on outdated or incorrect broker information should not have impacted you.
Resolution ConfirmationWe confirm that we have completed our investigation and have taken the following action:
- Policy Cancellation: Policy ADESTE220324MQO was immediately cancelled as it was incorrectly assigned to you.
- Full Refund: We confirm that a full refund of all incorrectly deducted premiums was processed on December 5, 2025, rectifying this error.
We trust that the matter is now fully resolved with the refund paid. If you have any further queries regarding the proof of payment or require additional assistance, please contact us directly at admin@simply.co.za.
Sincerely,Louise Newitt
Head of Servicing & Compliance
Simply Financial Services (Pty) Ltd
Best regards,
Simply Financial Services's reply10 Dec 2025, 08:24
Official
Good day,
Thank you for your feedback regarding Policy ADESTE220324MQO. We understand the seriousness of your complaint and the frustration you experienced by the unauthorised premium deductions. We sincerely apologise for this error, which occurred because the incorrect persal number was linked to this policy. We acknowledge that the reliance on outdated or incorrect broker information should not have impacted you.
Resolution ConfirmationWe confirm that we have completed our investigation and have taken the following action:
We trust that the matter is now fully resolved with the refund paid. If you have any further queries regarding the proof of payment or require additional assistance, please contact us directly at admin@simply.co.za.
Sincerely,Louise Newitt
Head of Servicing & Compliance
Simply Financial Services (Pty) Ltd
Thank you for your feedback regarding Policy ADESTE220324MQO. We understand the seriousness of your complaint and the frustration you experienced by the unauthorised premium deductions. We sincerely apologise for this error, which occurred because the incorrect persal number was linked to this policy. We acknowledge that the reliance on outdated or incorrect broker information should not have impacted you.
Resolution ConfirmationWe confirm that we have completed our investigation and have taken the following action:
- Policy Cancellation: Policy ADESTE220324MQO was immediately cancelled as it was incorrectly assigned to you.
- Full Refund: We confirm that a full refund of all incorrectly deducted premiums was processed on December 5, 2025, rectifying this error.
We trust that the matter is now fully resolved with the refund paid. If you have any further queries regarding the proof of payment or require additional assistance, please contact us directly at admin@simply.co.za.
Sincerely,Louise Newitt
Head of Servicing & Compliance
Simply Financial Services (Pty) Ltd
Best regards,